Answering Service

Providing call support when customers need assistance is important for all businesses.

  • 24/7 Call Answering
  • Message Taking & Delivery
  • Virtual Office
  • Inbound Call Management
  • Bilingual Agents
  • Appointment Scheduling
  • Questionnaires and Surveys
  • Receptionist Services
  • Emergency Dispatch
  • 1-800/Toll-Free Numbers
  • Call Routing

Call Center

We are a 24/7 call center fully staffed to meet your needs during the week, on weekends, or even holidays.

  • Live Chat
  • CRM Integration
  • E-commerce
  • Business Process Outsourcing
  • Order Processing and Fulfillment
  • Boutique Call Center
  • Event Registration
  • Email Response
  • Help Desk / Tiered Technical Support
  • Emergency / Disaster Recovery Services
  • TTY Capabilities

See How Our Service Works

Click on the play button below to follow a sample call through our system. We can transfer callers directly to you or take a message that can be delivered via text, email, fax, voicemail, pager, or HIPAA compliant secure messaging.

SSAE 16 Certified Call Center and Answering Service

Customer Contact Services has a certified third-party perform an SSAE 16 audit on an annual basis. This certification ensures that our organization’s information systems are relevant to security, availability, processing integrity, confidentiality, and/or privacy.

24-hour Business Answering Service & Call Centers.

Staffing for 24/7 call availability is expensive – salaries and benefits add up quickly. With Customer Contact Services, we answer the phone as a direct extension of your business, offering real-time call management and efficient customer service. Plus, all of our call handlers are U.S.-based.

Providing great customer service while reducing your support costs.

At CCS, our customized plans are designed to meet your specific needs and your budget. When you hire us as your contact center, you’ll not only improve customer retention, you’ll save money.

You’ll be hard-pressed to find a more cost-effective solution to your communications needs – with Customer Contact Services you pay only for the actual phone minutes used.

42 years’ experience delivering affordable answering services.

We believe in delivering the same level of care for small, mom-and-pop businesses as we do for global corporations. We’ve worked with nearly every type of organization, too, including: healthcare providers, law firms, property management/real estate firms, dispatch services and independently-owned businesses.

You can count on Customer Contact Services to be the professional phone voice of your business. 24 hours a day. 7 days a week. 365 days a year.