How does an answering service work?
A company may use an answering service in many different ways. A common situation is to forward the company's main incoming line to the answering service after hours, at lunch time or during meetings. Callers will be greeted with a live person who can take a message or transfer the call to a specific person's direct number. Any messages taken during that time are sent via fax, email or checked through the web.
For companies without a full-time receptionist, having their incoming line go directly to an answering service gives a personal touch up front rather than an annoying, automated menu or voice mail. A prospective customer is much more likely to buy if they speak to a live person as they feel more confident that someone is there for them.
Using a virtual receptionist can allow you to focus on the project at hand while knowing that your high priority calls are not being turned away.
There are many situations where an answering service can help manage your calls. Contact us to find out how we can help you efficiently and effectively handle your calls.