Customer Service Solutions Customized for Your Business

In the world of call centers and answering services, there are no one-size-fits-all solutions. Each business has a specific set of callers with specific sets of expectations, and each business has their own approach to meeting those expectations. Because few businesses can afford the resources necessary to fulfill those expectations, an outsourced solution is often wise.

At Customer Contact Services, we work closely with each business either in person or over the phone, listen carefully to their problems, and put together a complete and customized solution that will give them only what they need at a reasonable cost. Our customer service representatives, all Americans with easy-to-understand Midwestern accents, are well-trained at handling a wide variety of issues on behalf of a wide variety of businesses.

Over more than 35 years of business, our company has successfully handled customized solutions involving:

• Dispatch Services: Our representatives are carefully trained in the ability to quickly assess what a caller needs and efficiently send that caller to the appropriate area.
• Small Business: We can help small businesses with everything from incoming orders to tech support. See a few of our small business case studies about our success stories with small businesses.
• Real Estate: Whether you are a real estate agent, appraiser, inspector, or other real estate professional, our representatives can field your calls from potential buyers to large brokerages with professionalism and knowledge about the intricacies of the real estate business. We can even schedule showings. See our RE/Max case study on our success in this area.
• Funeral Homes: Many callers to funeral homes expect and deserve the utmost sensitivity. Our experienced and compassionate service representatives know how to handle delicate situations and have easy-to-understand Midwestern accents that will not rattle your callers.
• Law Offices: Many law firms, especially those involving trial lawyers, are inundated with calls from people who do not have valid cases - but one in a hundred will be very valuable. We know how to sort through calls and bring attorneys only the potential clients.
• Medical Offices: It takes a confident, knowledgeable and compassionate receptionist to handle inbound calls coming to doctors. Callers can be in great distress, and the receptionist must inspire confidence while quickly ascertaining whether callers would be best served by independent physicians, emergency services, or other resources. See our NeuroVasx medical start-up company case study.

The above is only a small sampling of the types of clients we can help. Perhaps the only commonalities among all of our clients are that all needed a more cost-effective solution to their call center and answering service needs, and all appreciated that outsourcing to an American company, with American representatives, meant better customer service and ensured that jobs stay on our shores.

Need a Professional Call Answering Solution?

We can be anything from your full-time, 24-hour answering service to the recipient of your overflow calls. Whatever your needs, we can craft a complete solution that will save you money and improve your customer retention.

To learn more about how Customer Contact Services business solutions can help you enhance your live customer support, call us today.

Contact Us Online

In Minnesota Call: 952-936-4000

In the US or Canada Toll Free: 888-832-5397