A Virtual Call Center Must Represent Your Company
In looking for a more cost-effective solution to having in-house receptionists sit by the phone, companies often wonder how seamless an outsourced call center will seem to their callers. Will potential customers call and immediately identify that they have been shunted off to an operator living thousands of miles away? Or will they think they've called the reception desk of the company they want to speak with?
The virtual call centers of Customer Contact Services are just that: virtual. We employ only Americans with universal Midwestern American accents, who are experienced in imparting confidence that they work for the business being called. We believe this is a crucial element of customer service, whether your business is a small medical office or a large corporation.
American Callers Expect American Receptionists
When callers are sent to an outsourced contact center of ours, they do not immediately feel the dread of knowing they must work through a difficult interaction with a foreign national who speaks a very different form of English. People call our answering services and speak with a friendly, professional operator who understands them easily and helps them efficiently.
Need a Professional Call Center?
We can be anything from your full-time, 24-hour virtual receptionist to the recipient of your overflow calls. Whatever your needs, we can craft a call center solution that will save you money and improve your customer retention.
To learn more about how Customer Contact Services virtual call handling solutions can help you, call us today.
Contact Us Online
In MinnesotaCall: 952-936-4000
In the US or CanadaToll Free: 888-832-5397