Answering Service Case Studies
To give you a better idea of how CCS can help your business, we would like to share a handful of real-life case studies from different industries. To jump to a specific industry, click a link below:
Real Estate | Construction/Remodeling | Medical | IT Services
RE/MAX Associates - Cedar Rapids, IA
Real Estate
Problem
Sales associates were spending a lot of time on non-sales generating activities such as scheduling and managing showings. In addition, receptionists were difficult to find for weekend coverage.
CCS Solution
An appointment scheduling phone number and instructions were implemented to unload the busy work to CCS. The front desk phone line at the agency was set-up to transfer to CCS after 3 rings if the office was busy or otherwise unable to get to the phone. CCS would then transfer the calls back to the agents' desks or cell phones.
Cory Construction - Minneapolis, MN 
Remodeling, Construction
Problem
As the business grew and became busier, Cory Construction was missing a lot of important calls from customers. Not to mention that it was taking too long to respond to those callers who did leave voice mail messages. The company was losing potential business and struggling to keep up with clients.
CCS Solution
If the office line is not picked up after 4 rings, the call rolls over to CCS' answering service operators who take a message and deliver that message via Blackberry. Now calls can be monitored even while in meetings or on a job site. In addition, CCS dispatches any emergency calls directly to the construction manager in the event that the owner can't be reached.
NeuroVasx - Maple Grove, MN
Problem
NeuroVasx is a fast growing medical start-up company that needs to have the ability to rapidly adjust to market conditions. Staff can become stretched at times as the company works around-the-clock to bring their product to market. Many of their FDA trial sites are in different countries which can make it difficult to stay in touch with business partners and medical professionals.
CCS Solution
CCS now takes NeuroVasx's calls after hours and on weekends. This has enabled the company to have better communication with trial sites and other customers in various parts of the world. In addition, CCS' answering service dispatches urgent and emergency calls to the cell phones of the appropriate people within the organization.
The Tech Outfit - 
Minneapolis, MN
On-Site IT Services and Consulting
Growing Pains
As the company grew so did the problem of handling the incoming business. Callers were beginning to hit voicemail more often than not, turning away many potential clients and slowing the response time for existing clients.
The Solution
The Tech Outfit met with CCS and found a simple yet effective way to manage their incoming line. When unavailable, calls were forwarded to CCS agents instead of voicemail. Callers were greeted with a live person who could answer all of the basic questions and schedule appointments. Once this answering service solution was applied, the number of callers lost to voicemail greatly diminished, which allowed the young business to grow and get a leg up on the competition with a rapid response time.
Need a Professional Call Center Solution?
We can be anything from your full-time, 24-7 answering service to the recipient of your overflow calls. Whatever your needs, we can craft a complete solution that will save you money and improve your customer retention.
To learn more about how Customer Contact Services business solutions can help you enhance your live customer support, call us today.
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