Based in a fast growing suburb of Minneapolis/St. Paul, Minnesota, Customer Contact Services has been serving the business community in North America for over 42 years. Our company is located in the former world headquarters of a Fortune 500 third-party logistics provider which continues to provide freight transportation and logistics services. Our building has built in redundancies such as a back-up generator that powers the entire building that makes it ideal for our 24/7 call center operation. It also serves as a premier work environment that enables us to continually attract and retain skilled Customer Service Representatives. At CCS, our people are our greatest assets.
CCS offers cutting edge communication services to companies of all sizes. Using CCS services is a cost effective solution to your communications needs as you pay only for the actual time that you use our services. There are no hidden costs.
Our agents respond to your customers 24 hours a day, 7 days a week, 365 days a year; we never call in sick, we’re never on vacation, and we won’t unexpectedly quit in the middle of a shift.
Utilizing CCS can increase your company’s productivity and improve it’s bottom line by responsibly managing your customer’s requests. We’ve already invested in new technology, so your company doesn’t have to.
Our diverse client base uses CCS services in many different ways: as a full-time contact center vendor, to answer overflow calls, or as the front line in providing support to their clients’ critical calls.
To learn more about how Customer Contact Services business solutions can help you enhance your live customer support, call us today.