Phone Orders Are Too Vital to Leave to Anyone But the Best

Many companies depend on phone orders for survival. Few, however, can afford the tremendous costs required to employ people to take every call and log every order reliably and consistently. It is rare to find an affordable receptionist who is truly qualified for the challenging task of order management, which involves answering each caller’s concerns in a friendly and confident manner -- essentially closing the deal and ensuring that each caller becomes a customer.

At Customer Contact Services, we employ only the best, most skilled operators to take order fulfillment calls. We set our call center professionals to work fulfilling your business’s specific needs, including but not limited to:

• 24/7 live answering service
• Call overflow
• Registering internet store orders online, in your Web-based system or ours
• Dispatching calls to proper departments
• Handling "frequently asked questions"

CCS offers two great outsourcing solutions for helping your company provide better order processing: order taking via telephone and fulfillment services. Our capabilities even include assistance on e-commerce/etail orders and other online business orders.

All the above services are charged per minute of call time spent on your behalf, offering your business tremendous savings over in-house solutions. And because all our receptionists are Americans with clear, Midwestern accents, you never have to worry that your callers will be put off by hearing a foreign-sounding voice.

Need Order Taking & Fulfillment Services?

We can be anything from your full-time, 24-hour order fulfillment service to the recipient of taking your overflow inbound telephone orders. Whatever your needs, we can craft a solution that will save you money and improve your customer retention.

To learn more about how Customer Contact Services can help with your business orders, call us today.

Contact Us Online

In Minnesota Call: 952-936-4000

In the US or Canada Toll Free: 888-832-5397