Call Center Services in English & Spanish
In order to offer your clients the highest level of quality, Customer Contact Services offers bilingual answering service. The ability to connect with prospective and current clients in both English and Spanish displays your dedication to satisfaction.
Bilingual call centers also give you leverage over competition by providing a higher level of customer care. In a setting where you are running a national or international organization, bilingual answering services are necessary to facilitate smooth and professional communication 24 hours a day.
All agents in our bilingual call centers are fluent in both English and Spanish. This eliminates excessive and unprofessional call transferring and potential dropped calls when trying to find a representative who speaks the language.
Live Virtual Operators
The value of live receptionists is often taken for granted. When customers call and they’re forced to navigate their way through a confusing recording, odds are they’ll hang up and call your competition.
But what if, instead, customers can immediately speak to a bilingual, friendly receptionist? They’ll carry that first positive impression on to all interactions with your business.
Our U.S.-based call center agents are available 24 hours a day, 7 days a week to field incoming calls in a professional manner according to your guidelines. All operators are highly trained to speak intelligently of your products and services in English or Spanish.
Capture Leads and Retain Clients with Bilingual Call Center Services
A bilingual answering service will place your company in a position to increase revenue. Not only will you be able to target a larger clientele, but you also will put forth consistent customer service that clients can depend on.
Bilingual call center services allow your business to provide the best customer experience possible – from the very first call to each point of communication thereafter.
Need a Professional Bilingual Answering Service?
Customer Contact Services has a firm grasp on the elements that make a successful business. It is our goal to work closely with clients to develop the most effective strategy. To learn more about how our bilingual answering services can grow your bottom line, call toll-free at 888-832-5397 or contact us online.