When is it time to contact a disaster recovery call center?

Disaster can strike at any time, and in most cases staff are too busy seeing to a thousand and one details to manage the proper communications necessary. That’s when we step in.

At Customer Contact Services, we provide a full menu of crisis management and disaster recovery call center services to customers across many industries and business types.

 What constitutes a disaster or a crisis?

  • Major damage to a company’s offices or buildings
  • An incident at a company’s location that could pose a threat to others in the area
  • A lawsuit against the company
  • The recall of a dangerous or faulty product
  • The accidental death of a company’s customer or client through the use of a company product or service
  • An act of nature such as a hurricane, tornado, earthquake or flood

In these and other instances, our disaster recovery call center services will provide trained phone agents on shift around the clock to answer phones, relay messages, make calls, handle e-mail and instant messenger communications and overall help you ride out the crisis in the most convenient way possible.

No company is immune from unexpected crises. Accidents happen, negligence sometimes occurs, nature occasionally will wreak havoc. When this happens, you need a dedicated team of professionals to manage all necessary communications. Leaving it up to your staff, who may be overworked already, will only exacerbate the situation.

When disaster strikes, you can count on Customer Contact Services to be your dedicated partner in providing top-line disaster recovery call center services. To learn more, give us a call at (952) 936-4000. If you prefer, you can contact us by e-mail, and a helpful representative will be back in touch promptly to answer all your questions.

Seeking a Professional Disaster Recovery Call Center Service Provider?

Whether you need a 24/7 virtual receptionist or someone to field, screen, and route phone calls – CCS can help you. We can create a customized solution to cut costs and improve your client retention according to your needs.

Call us today to discover how Customer Contact Services disaster recovery call center services can help your business.

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For several years, Children's Aid Society has relied on Customer Contact Services to provide after hour answering services to our Family Outcome Centered Unification Services (FOCUS) clients. We are very pleased with the answering service and know that our client's needs are being met 24/7. We highly recommend these services to anyone looking for a reliable and courteous answering service. Karla Lawrence, LPC
Birmingham, AL

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