Online Live Chat Service
Every business is looking for ways to separate themselves from their competition. Customers have come to expect to be able to use multiple channels of communication when interacting with companies, and live chat tops the list. Customer Contact Services is a leading live chat service center, offering a variety of plans to help keep you alongside of your customers all day, every day.
How Our Live Chat Service Works
We can place an icon on your website that gives your visitors the option of requesting to chat live at their convenience with one of our representatives. This is an extremely handy tool that can quickly open up lines of communication and increase sales and customer involvement at the point of interest.
Also, all live chat receptionists are specifically coached on how to represent your brand. They’re trained to handle many issues other than sales, such as questions about:
- Products and services
- Company policies and procedures
- Employment questions
- Returning and exchanging items
- Website usability and interface issues
- General FAQs
Another way Customer Contact Services makes a user’s website experience more positive is to install a pop-up chat icon that appears after a user has been on a particular page for a pre-determined amount of time. For example, if a visitor has stalled on the Products & Services page for more than 3 minutes, it might mean he or she has further questions.
A chat icon will appear, letting the reader know live help is available. Clients can quickly and easily receive answers to their questions by live chatting with a U.S.-based CCS representative.
Looking for Affordable Live Chat Services for your Website?
Customer Contact Services is here around the clock to help you grow and expand through industry-leading online customer service. To learn more, call us at 888-832-5397. You can also reach us by e-mail any time.
In addition to our live website communication services, we offer 24-hour live call answering.