Messages are delivered via email, fax, or both.  Email provides you with immediate access to your messages, no matter where they may be around the world, while saving you time and money.  When CCS takes messages for you, they are quickly sent to the appropriate email address.

Changes made via web access are available immediately to CCS agents and can be changed at any time from any computer with internet access.

Messages: View messages immediately online and download to your computer.
On Call Scheduling: Provide CCS agents with a simple or detailed on-call schedule so that your on-call people are called at their designated time.
Directory: Update a directory with pertinent contact information for anybody that may need to be contacted by a CCS agent.

Record a professional, personalized company greeting that your customers will hear when calling.  Tell them about upcoming events, new services, or let them know how much you appreciate their call.

Our easy-to-use Voice Mail services allow you to stay connected with your clients, family or friends wherever you are. Our voicemail packages include a variety of customizable options to meet your needs.

Voice mail messages can be delivered to you as an email attachment the moment they arrive.

Also, notifications of new messages can be sent to your existing pager device, text message, or email.

This option is an enhancement of basic voice mail service. Voice Choice gives callers the option to press a number on their telephone keypad if the call is an emergency or requires immediate attention. Once pressed, the call can be transferred to a CCS agent or another number of your choosing. All other non-emergency calls will be placed into the general voice mail box.

Agents can line transfer the caller directly to you so you may handle the call live. Your clients will think you are down the hall when you may be in the next state. 

Follow Me acts as a virtual secretary allowing you to update the status of your exact location.

For example: office, cell phone, meeting, home, out of town, etc.

Access account statistics, call volume, and other account information on-demand.

Conversation between your caller and our agent is digitally recorded.  These files can be stored so that they can be easily accessed and emailed to you for your review.

Messages can be sent to alpha numeric pagers or sent as text messages to cell phones and PDAs.

CCS can provide you with a unique, toll-free number.

Allows you to have your calls pre-announced exactly the same way each call.

No more mispronunciation of hard to pronounce names.

Filling orders over the phone requires a significant amount of overhead. Managing your labor expenses with unpredictable call volume is a daunting task which gets complicated exponentially if 24 hour service is necessary or desired.

Using CCS to manage your incoming phone orders makes order fulfillment simple. Our operators are available to take orders 24/7. These orders can be placed on your own website or delivered in customized reports from our own order taking system.