Services

CCS offers customized service packages as well as comprehensive 24/7 service to meet your company's specific needs. Use us for regular business hours, after hours, weekends, holidays or 24/7 service. We will assess your needs and then put together a services package that is right for your company.

The following is a list of popular services we provide. If you are looking for something that is not on this list please contact us for further information.

For a detailed description, hover over the name of the service.

• Email/Fax Message Delivery
  • Email/Fax Message Delivery
    Messages are delivered via email, fax, or both. Email provides you with immediate access to your messages, no matter where they may be around the world, while saving you time and money. When CCS takes messages for you, they are quickly sent to the appropriate email address.
• Web Access
  • Web Access
    Changes made via web access are available immediately to CCS agents and can be changed at any time from any computer with internet access.
    
    Messages: View messages immediately online and download to your computer.
    
    On Call Scheduling: Provide CCS agents with a simple or detailed on-call schedule so that your on-call people are called at their designated time.
    
    Directory: Update a directory with pertinent contact information for anybody that may need to be contacted by a CCS agent.
• Personalized Greeting
  • Personalized Greeting
    Record a professional, personalized company greeting that your customers will hear when calling.  Tell them about upcoming events, new services, or let them know how much you appreciate their call.
• Voice Mail
  • Voice Mail
    Our easy-to-use Voice Mail services allow you to stay connected with your clients, family or friends wherever you are. Our voicemail packages include a variety of customizable options to meet your needs.
    
    Voice mail messages can be delivered to you as an email attachment the moment they arrive.
    
    Also, notifications of new messages can be sent to your existing pager device, text message, or email.
• Voice Choice
  • Voice Choice
    This option is an enhancement of basic voice mail service. Voice Choice gives callers the option to press a number on their telephone keypad if the call is an emergency or requires immediate attention. Once pressed, the call can be transferred to a CCS agent or another number of your choosing. All other non-emergency calls will be placed into the general voice mail box.
• Line Transfer
  • Line Transfer
    Agents can line transfer the caller directly to you so you may handle the call live. Your clients will think you are down the hall when you may be in the next state.
• Follow Me
  • Follow Me
    Follow Me acts as a virtual secretary allowing you to update the status of your exact location.
    
    For example: office, cell phone, meeting, home, out of town, etc.
• Web Portal Access
  • Web Portal Access
    Access account statistics, call volume, and other account information on-demand.
• Voice Data Storage
  • Voice Data Storage
    Conversation between your caller and our agent is digitally recorded.  These files can be stored so that they can be easily accessed and emailed to you for your review.
• Wireless Messaging
  • Wireless Messaging
    Messages can be sent to alpha numeric pagers or sent as text messages to cell phones and PDAs.
• Toll Free 800 Numbers
  • Toll Free 800 Numbers
    CCS can provide you with a unique, toll-free number.
• Perfect Greeting
  • Perfect Greeting
    Allows you to have your calls pre-announced exactly the same way each call.
    
    No more mispronunciation of hard to pronounce names.
• Order Fulfillment
  • Order Fulfillment
    Filling orders over the phone requires a significant amount of overhead. Managing your labor expenses with unpredictable call volume is a daunting task which gets complicated exponentially if 24 hour service is necessary or desired.
    
    Using CCS to manage your incoming phone orders makes order fulfillment simple. Our operators are available to take orders 24/7. These orders can be placed on your own website or delivered in customized reports from our own order taking system.

Need a Professional Call Center Solution?

We can be anything from your full-time, 24-7 answering service to the recipient of your overflow calls. Whatever your needs, we can craft a complete solution that will save you money and improve your customer retention.

To learn more about how Customer Contact Services business solutions can help you enhance your live customer support, call us today.

Contact Us Online

In Minnesota Call: 952-936-4000

In the US or Canada Toll Free: 888-832-5397