An Answering Service Is Vital for Any Business

Every type of business needs to field incoming calls from customers. When calling your business, people are typically at a crossroads: They will either remain customers or abandon you for your competitors. It all depends on how you field their calls.

Often, callers are distressed and need help urgently. Other times, they are open to making a purchase. Even if your customers are simply asking for directions or your hours of operation, it is crucial to handle those calls successfully - if they can't get that information easily, they will move on.

Costs Can Be Prohibitive

However, many businesses quickly discover that the costs associated with fielding calls in-house can be prohibitive. To field each incoming call quickly enough to retain the business, many companies must hire several employees. This means several salaries and several sets of benefits. Especially during a recession, few companies can shoulder such a burden.

Even if they have time between calls, these in-house employees can rarely accomplish many other tasks, because they must constantly be near the phone. In addition, it is very difficult to find quality employees who can answer calls in the evenings and weekends, times when many customers can be either won or lost.

Cut Costs While Refusing to Sacrifice Quality

Hiring an answering service can be the solution. Rather than paying salaries and benefits for several in-house employees, simply pay a low flat fee per minute of calls received. You can rest assured that your customers will be able to reach a representative 24/7.

If that answering service did not take calls in a professional and easy-to-understand manner, you would lose business and it would not be worthwhile. We all have horror stories of trying to deal with offshore call centers whose representatives couldn't understand us and left us soured on the company we tried to call.

Trust in an American Answering Service

For more than 35 years, Customer Contact Services has provided cost-effective answering service solutions for a wide range of businesses. All of our remote operator representatives are carefully trained in the specific needs of each business, large or small, and have easily comprehensible Midwestern accents. Because we staff our service 24/7, we can make sure that your customers always reach a person.

Our services are diverse and are tailored to the specific needs of each client. Some aspects of our offerings include:

• 24 Hour Answering Service
• 1-800/Toll-Free Answering Service
• Live Answering Service
• Operators
• Inbound Answering Service
• Message Answering Service
• Live Receptionists
• Call Handling

Need a Professional Answering Service?

We can be anything from your full-time, 24-hour virtual receptionist to taking, screening and routing your overflow telephone calls. Whatever your needs, we can craft a solution that will save you money and improve your customer retention.

To learn more about how Customer Contact Services call answering solutions can help you, call us today.

Contact Us Online

In Minnesota Call: 952-936-4000

In the US or Canada Toll Free: 888-832-5397