Telephone Call Answering Services Are Vital To All Businesses
Any business or organization needs to handle incoming customer calls. Callers face two options when calling your business; they will remain loyal to your services or leave you for your competition. The choice lays in how their calls are fielded.
Many times, callers feel distressed and urgently need assistance. In other cases, they are willing to purchase a new product or service. Even if customers call for general information such as hours of operation or directions, it is imperative to handle these calls appropriately. Any difficulty in receiving this information could send them to your competition.
Costs Can Be Excessive
A large number of organizations will quickly find that the expense of hiring in-house receptionists to field calls comes at too high of a price. In order to field every call and retain customers, it may be necessary to hire several receptionists. This equals more salaries and benefits packages. Especially during a recession, this is a burden few companies can carry.
In-house receptionists have difficulty completing others tasks because they must be near a phone at all times. Also, it is challenging to find a quality staff that is available for a customer service answering service on weekends and after business hours, opportunities when many clients can be gained or lost.
Save Money Without Sacrificing Quality
The solution can be to hire a customer service answering service. Instead of paying a salary and benefits to multiple employees in-house, pay a low flat fee per minute of calls received. Your customers are guaranteed to reach a CCS agent 24 hours a day.
It is imperative that customer service answering services take calls in an intelligible and professional fashion, or else you risk losing business and negating the money saved in the first place. We all have horror stories of encounters with offshore call centers, whose call center agents could not understand or communicate with us as the caller, and in the end left a bitter feeling about the company we tried reaching.
An American Phone Answering Service You Can Trust
For over 35 years, Customer Contact Services has offered reasonably priced customer service answering service and telephone call answering service solutions to a large assortment of organizations. Each of our remote operator representatives is highly trained according to the exact needs of both large and small business needs, and have an easily understandable Midwestern accent. Since our service is staffed 24 hours a day, your customers can count on reaching a live person.
Our diverse services are customized to meet the needs of each customer. Our services are diverse and are tailored to the specific needs of each client. Some of our service offerings include the following:
- 24 Hour Answering Service
- 1-800/Toll-Free Answering Service
- Live Answering Service
- Inbound Answering Service
- Message Answering Service
- Live Receptionists
- Call Handling
Seeking a Professional Customer Service Answering Service Provider?
Whether you need a 24/7 virtual receptionist or someone to field, screen, and route phone calls - CCS can help you. We can create a customized solution to cut costs and improve your client retention according to your needs.
Call us today to discover how Customer Contact Services telephone call answering services can help your business.
Contact Us Online
In MinnesotaCall: 952-936-4000
In the US or CanadaToll Free: 888-832-5397