We Let You Concentrate on Health Care, Not Calls

Few people get into medicine because they love dealing with the complexities of running a modern healthcare business. Doctors and other professionals want to help patients feel better, not spend time on the telephone scheduling appointments or speaking with insurance companies.

Many medical offices have at least one administrative assistant to help run the business. But many have need for more help, whether with receiving overflow calls, after-hours customer assistance, or working through the many administrative calls that pile up. However, hiring several receptionists typically comes at too high of a cost.

Outsourcing Saves Money - But Does Not Sacrifice Quality

Everyone knows that outsourcing your answering services can save money, whether you represent a large hospital or an office of one doctor. However, you don't want your patients, many of whom are vulnerable, in distress, or perhaps even have mental difficulties, to be put off by a virtual receptionist who they can't understand and who can't understand what they are requesting.

The answering service representatives we employ at Customer Contact Services are experienced professionals with easy-to-understand Midwestern accents. As Americans themselves, they understand our unique health care system and can easily help any caller to a physician with anything from an emergency call to a billing inquiry. We also make sure that every employee we assign to help physicians understands HIPAA regulations and other specific requirements.

Need a Professional Answering Service?

We can be anything from your full-time, 24-hour answering service to the recipient of your overflow patient calls. Whatever your needs, we can craft a solution that will save you money and improve your patient satisfaction.

To learn more about how Customer Contact Services can help your medical office, call us today.

Contact Us Online

In Minnesota Call: 952-936-4000

In the US or Canada Toll Free: 888-832-5397