US vs. Offshore Outsourcing
Customer Contact Services offers highly competitive rates along with the latest technology in the inbound call center industry. Combined with our highly trained Customer Service Representatives and the appeal of our neutral Midwestern accent, there is no need to consider outsourcing your calls offshore.
There is a perception that companies can save costs by outsourcing their customer service calls to foreign call centers rather than utilizing the services of an onshore call center based in the USA. What these companies discover more often than not is that any perceived cost savings are more than outweighed by the reduced quality of their customer service levels. Ultimately, there is no substitute for having your callers speak with U.S. based Customer Service Representatives.
Trust in an American Outsource Company
For more than 35 years, Customer Contact Services has provided cost-effective outsourced answering services and call center solutions for a wide range of businesses. All of our telephone receptionists are carefully trained in the specific needs of each business and have easily comprehensible Midwestern accents. Because we staff our service 24-7, we can make sure that your customers always reach a live operator.
Our call out sourcing services are diverse and are tailored to the specific needs of each client. Some aspects of our offerings include:
- 24/7 Answering Services
- Toll-Free Answering Services
- Live Call Answering
- Phone Operators
- Incoming Call Answering
- Message Taking Service
- Virtual Receptionists
- Call Handling Services
Need a Professional US Call Center?
We can be anything from your full-time, 24-hour answering service to the recipient of your overflow calls. Whatever your needs, we can craft a solution that will save you money and improve your customer retention.
To learn more about how Customer Contact Services call center solutions can help you, call us today.
Contact Us Online |
In MinnesotaCall: 952-936-4000 |
In the US or CanadaToll Free: 888-832-5397 |
