Call Center Solutions for Small Businesses to Fortune 500 Companies.
Your trusted partner, 24x7x365, for all your business needs.
Nimble. Omnichannel. Effective.
Call Center Outsourcing is an important service that CCS takes pride in delivering for your customers. Founded in 1972, CCS has comprehensive Call Center Services:
We offer 24x7x365 service which means your options are endless: Full coverage, business hours, afterhours, weekends, overnights, and holidays. We're here when you need us!
IT Managed Services & IT Consulting Services
Our Incredible Customer Interactions
We are truly dedicated to our customers. We harness the power of technology and the excellence of our team to create a premier customer experience. Curious to learn how we can satisfy your customers and help your business succeed? Just answer a few quick questions, and we'll provide a quote or more information.
0%Quality Assurance (QA)
0%First Call Resolution (FCR)
Clients that have partnered with us include:
The CCS Advantage
From the discovery phase to our go-live process, we strive to ensure we fully understand your business.
Some of the areas we specialize in include integrating with your internal systems, platforms and/or CRM to support Inbound/Outbound calls, chat sessions, email management as well as IVR & ACD campaigns.
We leverage industry leading Call Center technology with our in-house programming/portal development resources.
Our focus is ensuring we partner with you to see results, measure ROI and optimize the customer experience while maximizing operational efficiency.
With nearly 50 years of experience offering call center options combined with our state-of-the-art technology, we seamlessly integrate with your internal processes and systems.
Find out how we can partner with you.
With our support staff located across the U.S., our team is here for you and your customers. With 24x7x365 bilingual coverage, as well as our secure IT network and fully redundant technology/locations, we have you covered.
Located 100% onshore in the U.S., our team members are geographically positioned across all U.S. time zones.
By having team members based solely in the U.S., rest assured, we maintain consistent quality of service on behalf of your organization.
What do our customers think about CCS?
As the CEO of an emerging global medical device company, my team and I need to be available to our customers 24 hours a day. As our valued partner, we rely on CCS to prioritize the urgency of our calls, resolve our issues swiftly, accurately and on the first attempt. CCS has exceeded our 24x7x365 call center needs with great service, fast response times and a professional support team.
CHIEF EXECUTIVE OFFICER AND CHAIRMAN, ORTHALIGN