Your Answer for Better Business.
All day, every day — thousands of clients across the globe rely on Customer Contact Services (CCS) to provide a wide range of communications solutions designed to achieve one common goal: doing business better. Answering service and custom call center solutions are vital in today’s customer service driven economy.
Let us help you and your company, starting today.
Why Choose CCS?
Whether you’re looking for an answering service, call center help, e-commerce support, tiered-technical support, event registration assistance, client questionnaires and surveys, or something else — CCS has the ability to meet any challenge while offering additional advantages that include:
- Nearly 50 years of experience serving the communications needs of sole proprietors, small businesses, large companies and global corporations alike
- Year-round, 24/7 availability
- A tenured staff of highly skilled, professional agents based exclusively in the U.S.
- Bilingual capabilities
- Customized solutions tailored to meet any business need and budget
- Client-specific reporting and analytics
- Annual SSAE 16 audits to ensure that our information systems and services adhere to the highest quality standards for security, availability, processing integrity, confidentiality and/or privacy.
While the solutions we offer can be as simple or sophisticated as you need, our commitment to delivering outstanding customer service each and every time we engage a client on your behalf will never waver.