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Call Center Solutions for Small Businesses to Fortune 500 Companies.

Your trusted partner, 24x7x365, for all your business needs.

Call Center Solutions
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Providing comprehensive 24x7x365 support for all of your omnichannel call center needs including Inbound & Outbound phone calls, chat and email.  Find out how we can partner with you.
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Answering Services
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Helping support businesses of all sizes with key 24x7x365 services including message taking, dispatching calls and virtual receptionist – we do it all!
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IT Managed Services
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Multiple options including network security, system monitoring, cloud storage, IT Support Desk and much more. Find out how we can help!
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COVID–19 Support: Minimize the impact to your business.

  • We can help answer your calls, emails and chats.  We work with all industries.
    • Healthcare hotlines, Reservations, Order Processing, Help Desk and Virtual Receptionist are a few examples of the services we provide. 
  • FAST Set-Up and Affordable Plans.  Find out more by contacting us today.

Our Services

Nimble. OmniChannel. Effective.

Our comprehensive Call Center services include:

  • Inbound Calls
  • Outbound Calls
  • Online Chat
  • Email Support
  • QA Calibration
  • Much more

We offer 24x7x365 service which means your options are endless: Full coverage, business hours, after-hours, weekends, overnights and/or holidays. We're here when you need us!

  • Virtual Receptionist
  • Call Overflow
  • Message Taking
  • Call Transferring
  • Much more
it-managed-services

IT Managed Services & Consulting

Essential IT Service options available all inclusively or adhoc include:

  • Consulting Strategy
  • Security
  • Help Desk and Onsite Support
  • Data Backup and Disaster Recovery
  • Cloud Computing
  • Much more

Our Incredible Customer Interactions

Dedicated to our customers, harnessing the power of technology and the excellence of our team leading to a premier customer experience.

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Our Clients

Clients that have partnered with us include:

The CCS Advantage

multi-channel

Customized Solutions

From the discovery phase to our go-live process, we strive to ensure we fully understand your business.

Some of the areas we specialize in include integrating with your internal systems, platforms and/or CRM to support Inbound/Outbound calls, chat sessions, email management as well as IVR & ACD campaigns.

Reporting & Analytics

We leverage industry leading Call Center technology with our in-house programming/portal development resources.

Our focus is ensuring we partner with you to see results, measure ROI and optimize the customer experience while maximizing operational efficiency.

50+ Years of Call Center Experience and Expertise

With nearly 50 years of experience offering call center options combined with our state-of-the-art technology, we seamlessly integrate with your internal processes and systems. 

Find out how we can partner with you.

24x7x365 Reliability

With our support staff located across the U.S., our team is here for you and your customers. With 24x7x365 bilingual coverage, as well as our secure IT network and fully redundant technology/locations, we have you covered.

100% U.S. Based Call Center with Bilingual Support

Located 100% onshore in the U.S., our team members are geographically positioned across all U.S. time zones.

By having team members based solely in the U.S., rest assured, we maintain consistent quality of service on behalf of your organization.

Testimonials

See what our customers say

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As the CEO of an emerging global medical device company, my team and I need to be available to our customers 24 hours a day. As our valued partner, we rely on CCS to prioritize the urgency of our calls, resolve our issues swiftly, accurately and on the first attempt. CCS has exceeded our 24x7x365 call center needs with great service, fast response times and a professional support team.

ERIC TIMKO
CHIEF EXECUTIVE OFFICER AND CHAIRMAN, 
ORTHALIGN