Call Center Solutions for Small Businesses to Fortune 500 Companies.
Your trusted partner, 24x7x365, for all your business needs.
Nimble. OmniChannel. Effective.
IT Managed Services & Consulting
Our Incredible Customer Interactions
Dedicated to our customers, harnessing the power of technology and the excellence of our team leading to a premier customer experience.
0%Quality Assurance (QA)
0%First Call Resolution (FCR)
Clients that have partnered with us include:
The CCS Advantage
From the discovery phase to our go-live process, we strive to ensure we fully understand your business.
Some of the areas we specialize in include integrating with your internal systems, platforms and/or CRM to support Inbound/Outbound calls, chat sessions, email management as well as IVR & ACD campaigns.
We leverage industry leading Call Center technology with our in-house programming/portal development resources.
Our focus is ensuring we partner with you to see results, measure ROI and optimize the customer experience while maximizing operational efficiency.
With nearly 50 years of experience offering call center options combined with our state-of-the-art technology, we seamlessly integrate with your internal processes and systems.
Find out how we can partner with you.
With our support staff located across the U.S., our team is here for you and your customers. With 24x7x365 bilingual coverage, as well as our secure IT network and fully redundant technology/locations, we have you covered.
Located 100% onshore in the U.S., our team members are geographically positioned across all U.S. time zones.
By having team members based solely in the U.S., rest assured, we maintain consistent quality of service on behalf of your organization.
See what our customers say
As the CEO of an emerging global medical device company, I need to be available to my customers virtually 24 hours a day. Sometimes these calls are extremely urgent. CCS prioritizes the calls for us and I’m able to have vital calls forwarded to my cellphone, no matter what time of the day it is.
CHIEF EXECUTIVE OFFICER AND CHAIRMAN