CCS – Customer Contact Services
Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS has been serving the North American business community with effective call center and answering service solutions for nearly 50 years.
Operating 24x7x365, with multiple call center support teams located throughout the US, we provide client coverage currently in 45 states (and growing), you can be confident and rely on the CCS team as your trusted partner.
At CCS, our team members and team centric corporate culture are our greatest assets which allow us to deliver the best possible customer experience.
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Our customers rely on us 24x7x365. We offer state-of-the-art technological solutions with a personalized touch.
Our approach to our customers is simple. Building relationships by providing value-add partnerships, maximizing ROI and delivering an unparalleled level customer experience. Your success is our success!
Our clients use CCS services for:
- Primary and Overflow Call Support
- Order/Reservation Processing
- Technical Support/Tier 1-2
- Online Chat Help
- Outbound Calling Campaigns
- Live Virtual Receptionists
- Critical Call Support
- E-Mail Answering/Response Management
- Managed IT Services and Consulting Partner