Professional call center
Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS is a North American-based call center serving the business community with effective live answering services, virtual receptionists, and customer service call handling solutions for over 51 years.
Operating 24/7 and providing after-hours support, with multiple call center teams located throughout North America, we provide client coverage in 45 states and growing. You can rely on the CCS call center team as your trusted call answering service.
At CCS, our team members and team-centric corporate culture are our greatest assets which allow us to deliver the best possible customer experience. In fact, our people are why we have been honored as one of the fastest-growing private companies in America by the Inc. 5000 six times.
Our customers
Our call center customers rely on us 24 hours a day, 365 days a year.
We offer state-of-the-art solutions with a personalized touch. Whether you need call answering or virtual receptionist services, we have the solution. We provide call center services for any business size and any industry!
Our approach to our customers is simple. We build relationships by providing value-add partnerships, maximizing ROI, and delivering an unparalleled customer experience. Your success is our success. Read a few of our customer testimonials to learn more.
Have questions? Contact us or check out our Frequently Asked Questions.
Find out why customers love us:
• Superior Quality of Service
• Accessibility
• Competitive Call Center Pricing
• Versatile Call Answering Solutions
• Long Term Partnerships
Discover which option is best for you:
• Call Center Services
• 24 7 Answering Services
• Virtual Receptionist Services
• Bilingual Answering Service
• IT Service Management
Our clients use CCS services for:
- Inbound Call and Overflow Call Handling
- Order Taking Services | Reservations Outsourcing
- Help Desk Outsourcing
- Chat Answering Service
- Outbound Call Center
- Live Virtual Receptionist
- Questionnaires and Surveys
- Email Support Outsourcing
Our history
In 1972, CCS was founded as a small answering services company. From humble beginnings, we started our business by taking handwritten messages and relaying them to our small client base.
Over the next 50+ years, we would see a major change in how we support our customers. With the evolution of technology, we invested heavily in our infrastructure, thus rapidly enhancing our service offerings.
As a result, we achieved a major milestone in 2010, by servicing our 10 millionth caller.
Since 2012, CCS has been recognized an impressive six times on the Inc. 5000 list of America’s fastest-growing private companies.
From Email Management Services to Online Chat Outsourcing to Live Receptionist Services and more, we’re committed to growing with our customers as we head into the future!
Our Mission and Values
Our Mission:
We enable businesses to do what they do best by enhancing lives one connection at a time.
Our Values:
Every Connection Matters – we take it personally and deliver for our customers and each other.
Show Up and Answer the Call – we are more than a voice.
Relentlessly Creative – we take ingenuity to the next level.
Your Need Our Focus – we are dedicated to BE the solution.
Our team
Our teams work together to deliver the best outcomes and experiences to our customers.
Aundrea Mitchell
Andrea Godsave
Mandy Shultz
Luanne Bibeau
Tanya Schwanke
Donovan Niesen
Make the right call
to find out how our custom call solutions can help your business grow.