Professional call center

Headquartered in a fast-growing suburb of Minneapolis/St. Paul, Minnesota, CCS is a North American-based call center serving the business community with effective live answering services, virtual receptionists, and customer service call handling solutions for over 51 years.

Operating 24/7 and providing after-hours support, with multiple call center teams located throughout North America, we provide client coverage in 45 states and growing. You can rely on the CCS call center team as your trusted call answering service.

At CCS, our team members and team-centric corporate culture are our greatest assets which allow us to deliver the best possible customer experience. In fact, our people are why we have been honored as one of the fastest-growing private companies in America by the Inc. 5000 six times.

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Our customers

Our call center customers rely on us 24 hours a day, 365 days a year.

We offer state-of-the-art solutions with a personalized touch. Whether you need call answering or virtual receptionist services, we have the solution. We provide call center services for any business size and any industry!

Our approach to our customers is simple. We build relationships by providing value-add partnerships, maximizing ROI, and delivering an unparalleled customer experience. Your success is our success. Read a few of our customer testimonials to learn more.

Have questions? Contact us or check out our Frequently Asked Questions.

Find out why customers love us:

• Superior Quality of Service

• Accessibility

• Competitive Call Center Pricing

• Versatile Call Answering Solutions

• Long Term Partnerships

Discover which option is best for you:

• Call Center Services

• 24 7 Answering Services

• Virtual Receptionist Services

• Bilingual Answering Service

• IT Service Management

client-uses

Our clients use CCS services for:

  • Inbound Call and Overflow Call Handling
  • Order Taking Services | Reservations Outsourcing
  • Help Desk Outsourcing
  • Chat Answering Service
  • Outbound Call Center
  • Live Virtual Receptionist
  • Questionnaires and Surveys
  • Email Support Outsourcing

Our history

In 1972, CCS was founded as a small answering services company. From humble beginnings, we started our business by taking handwritten messages and relaying them to our small client base.

Over the next 50+ years, we would see a major change in how we support our customers. With the evolution of technology, we invested heavily in our infrastructure, thus rapidly enhancing our service offerings.

As a result, we achieved a major milestone in 2010, by servicing our 10 millionth caller.

Since 2012, CCS has been recognized an impressive six times on the Inc. 5000 list of America’s fastest-growing private companies.

From Email Management Services to Online Chat Outsourcing to Live Receptionist Services and more, we’re committed to growing with our customers as we head into the future!

Our Mission and Values

Our Mission:
We enable businesses to do what they do best by enhancing lives one connection at a time.

Our Values:
Every Connection Matters – we take it personally and deliver for our customers and each other.
Show Up and Answer the Call – we are more than a voice.
Relentlessly Creative – we take ingenuity to the next level.
Your Need Our Focus – we are dedicated to BE the solution.

Our team

Our teams work together to deliver the best outcomes and experiences to our customers.

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Aundrea Mitchell

President
Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb. As President, she is accountable for hiring/staffing, forecasting, reporting, training, QA and operational performance for all CCS call center locations.
Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services.
Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best. Aundrea is currently tasked with further expanding and upgrading systems and processes across the organization, including additional automation, which will insure added efficiencies in every department.
Beyond that, she will oversee the implementation of rigorous social sustainability and environmental performance standards leading up to the company’s certification as a B corporation. Prior to joining CCS, Aundrea held a senior management role at AnswerNet.
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Andrea Godsave

Chief Financial Officer
A seasoned leader within the CCS team, Andrea has been part of the organization for over 17 years. Leading all aspects of our Finance division, Andrea’s roles include oversight of accounting, regulatory financial reporting, budget and forecast preparation, as well as development of internal control policies and procedures. With her extensive experience managing our P&L, evaluating and applying due diligence for M&A opportunities, Andrea is key in ensuring our financial viability for our growth.
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Mandy Shultz

Mandy has held a variety of roles within the CCS team over the course of her 20 years with our company. Mandy’s responsibilities include leading our sales division, partnering with clients to identify the optimal CCS solutions based on their business needs and successfully integrating customers into our model of excellence. Mandy’s passion for our customers is one of the reasons for our clients’ success.
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Luanne Bibeau

Human Resources Manager
Luanne has held many roles in her 5+ years with our organization. As leader of our Human Resources division, Luanne helps position our team members and CCS for continuous success. Luanne’s key responsibilities include promoting a high performance-team centric environment, ensuring policy development/adherence, employee relations/well-being oversight and managing our hiring/staffing protocols.
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Tanya Schwanke

Director of Customer Service
With nearly 20 years of experience at CCS, Tanya leads our dynamic customer service and technology programming teams. Tanya champions and ensures our client interactions are delivered with the highest quality and professionalism. Tanya works diligently with our department leaders developing and ensuring successful client engagements.
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Donovan Niesen

Chief Technical Officer
With over 20 years of IT-related experience, Donovan is the leader and innovator of our IT Services division. His expertise and responsibilities span across all areas of Infrastructure Support. Donovan’s vision sets the foundation for our IT strategy, positioning us to deliver the best possible outcome for our clients.
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Make the right call

to find out how our custom call solutions can help your business grow.