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Our Story

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Our History

In 1972, CCS was founded as a small answering services company. From humble beginnings, we started our business by taking handwritten messages and relaying them to our small client base.

Over the next 40+ years, we would see a major change in how we support our customers. With the evolution of technology, we invested heavily in our infrastructure, thus rapidly enhancing our service offerings.

As a result, we achieved a major milestone in 2010, by servicing our 10 millionth caller.

Since 2012, CCS has been recognized an impressive five times on the Inc. 5000 list of America’s fastest growing companies.

In 2017, we diversified our service offerings, again, by merging with our first IT Managed Services company, TechFIT, expanding our suite of support options.

From Email Management Services to Online Chat Outsourcing to Live Receptionist Services and more, we’re committed to growing with our customers as we head into the future!

Our Vision, Our Mission & Our Values

Our Customers:

We take pride in being a seamless extension of our customers business culture and processes. Our solutions and partnerships focus on our clients needs.  Your business is our business.

Our Team:

Our team members are the cornerstone to providing great service. Our team's goal is to partner with you, to ensure alignment by leveraging the best technological tools, efficient processes and expeditious delivery of information to best service your customers.

Our Team

Our teams working together to deliver the best outcome and experience to our customers.

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Our Leadership

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Aundrea Mitchell

President
The leader of our 24x7x365 operations team, Aundrea has been part of the CCS leadership team for over 7 years. Prior to joining CCS, Aundrea held a senior management role for a large call center/answering service organization for over 10 years. As President at CCS, Aundrea is accountable for hiring/staffing, forecasting, reporting, training, QA and operational performance for all our call center locations.
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Andrea Godsave

Chief Financial Officer
A seasoned leader within the CCS team, Andrea has been part of the organization for over 17 years. Leading all aspects of our Finance division, Andrea’s roles include oversight of accounting, regulatory financial reporting, budget and forecast preparation, as well as development of internal control policies and procedures. With her extensive experience managing our P&L, evaluating and applying due diligence for M&A opportunities, Andrea is key in ensuring our financial viability for our growth.
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Mandy Shultz

Director of Sales
Mandy has held a variety of roles within the CCS team over the course of her 20 years with our company. Mandy’s responsibilities include leading our sales division, partnering with clients to identify the optimal CCS solutions based on their business needs and successfully integrating customers into our model of excellence. Mandy’s passion for our customers is one of the reasons for our clients’ success.
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Donovan Niesen

Director of Information Technology
With over 20 years of IT related experience, Donovan is the leader and innovator of our IT Services division. His expertise and responsibilities span across all areas of Infrastructure Support. Donovan’s vision sets the foundation for our IT strategy, positioning us to deliver the best possible outcome for our clients.
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Tanya Schwanke

Director of Customer Service
With nearly 20 years of experience at CCS, Tanya leads our dynamic customer service and technology programming teams. Tanya champions and ensures our client interactions are delivered with the highest quality and professionalism. Tanya works diligently with our department leaders developing and ensuring successful client engagements.
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Luanne Bibeau

Human Resources Manager
Luanne has held many roles in her 5+ years with our organization. As leader of our Human Resources division, Luanne helps position our team members and CCS for continuous success. Luanne’s key responsibilities include promoting a high performance-team centric environment, ensuring policy development/adherence, employee relations/well-being oversight and managing our hiring/staffing protocols.

Contact us online or call 888-832-5397 to discover how we can help your business.