Providing exceptional customer service is no longer just a competitive advantage—it’s a necessity. With customers expecting seamless interactions across multiple channels, businesses of all sizes must adapt to meet these demands. This is where an omnichannel call center solution comes into play, offering a comprehensive approach to customer communications that can streamline operations and improve…

In the healthcare industry, every call matters. From small medical offices to large health systems, patients and providers rely heavily on efficient communication systems to handle their calls effectively. However, in the era of stringent regulations and privacy concerns, medical office professionals must opt for a HIPAA compliant medical answering service. In this comprehensive guide,…

Wearing multiple hats is often the norm for entrepreneurs and small business owners. Juggling tasks like answering phones, scheduling appointments, managing shipments, and handling customer inquiries can quickly become overwhelming. While many recognize the need for assistance, the prospect of hiring an additional employee can be daunting, both financially and logistically. This is where the…

In today’s digital age, cybersecurity threats loom large, especially in the healthcare industry. Healthcare organizations are increasingly falling victim to ransomware attacks that hold critical patient data hostage until a hefty ransom is paid. A recent report by Emsisoft revealed more than 2,000 U.S. hospitals, schools, and governments were hit by ransomware last year. Not…

When it comes to describing the ideal business to utilize answering services, there’s no single answer. Because the truth is, any business can use an answering service but what makes the solution unique is the specific challenge a business is trying to solve for and its goals for implementation. So, we asked our team to…

The two partners will manage the State of Minnesota’s Telecom Services Contract Customer Contact Services (“CCS”) today announced a new partnership with Straightforward, a technology orchestration firm, to manage telecom services for the State of Minnesota. As a result of the partnership, Straightforward is now able to provide phone answering services to their SLED (state,…

The North American Based Call Center Achieves Three-Year Revenue Growth of 144 Percent Inc. revealed today that Customer Contact Services (“CCS”) ranks No. 3,467 on the 2023 Inc. 5000, its annual list of the fastest-growing private companies in America. The prestigious ranking provides a data-driven look at the most successful companies within the economy’s most…

When you think of positive customer service experiences, which companies come to mind? Regardless of how you answered that question, chances are it’s not a healthcare organization. A study published in the Journal of Medical Practice Management suggests that the overwhelming majority of patient complaints are related to customer service, not the physicians’ or clinicians’…

Having a clear understanding of the policies and guidelines of HIPAA laws is the safest bet for successfully equipping your professional answering service to do exactly what it is they are tasked to do. Learning what is and is not acceptable; as well as the knowledge for consequences of non-compliance and understanding how it pertains…

We’ve covered a lot in the last year, from the Importance of Bilingual Call Centers, to new Speech Analytics Technology, all with the goal of helping you streamline your operations and grow your business. So, let’s look at the top five takeaways from 2022: 1. Be Bilingual With over 40 million Spanish speakers in the…

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