Call Answering Solutions Tailored to Your Business
Customer Contact Services has nearly 50 years of experience delivering answering service solutions to many types of business clients. Our number one priority is taking care of your brand, no matter what industry your business falls under.
Customer Contact Services believes in delivering the same level of customer care for small, independently owned companies as we do for corporations with offices around the world. We’ve worked with a variety of organizations, including law firms, healthcare establishments, funeral homes, realtors, small businesses, dispatch centers, and many more.
The industries we serve include but are not limited to:
- Dispatch Services – High-priority calls are fielded and directed to the appropriate recipient, minimizing client hold time and line transfer.
- Healthcare Solutions – Medical offices require receptionists that can remain calm, empathetic, and confident in all situations while the practitioners focus on their patients. Callers are often distressed, meaning that inbound call specialists must demonstrate the professionalism and knowledge to decipher whether the caller needs emergency assistance, to speak with a doctor, or another resource to ensure their satisfaction.
- Law Firms – Regardless of the type of law they practice, attorneys need reliable and professional answering services. We ensure our call representatives fully understand the unique needs of each firm.
- Property Management/Real Estate – If you are a real estate agent, appraiser, inspector, or other professional in the real estate industry, our specialists will handle all incoming calls to schedule showings, speak with potential buyers and brokerages. To learn more about the success of our real estate call center services, read our RE/MAX case study.
- Small Business Solutions – Whether your focus is email management or overflow call handling, we can supply a customized plan to meet your needs. Read our small business case studies to learn more.
We customize our solutions specific to every client, because your customer is the core of your business, no matter what type of business you run.
Trust Your Business Calls to Professional, English-Speaking Operators
Our call agents are trained to be brand representatives for your business: knowing the lingo, products and/or services, policies, customers, and whatever else it takes to grasp a true understanding of your clientele and business goals.
At CCS we only employ highly skilled, professional call handlers dedicated to offering you the best customer service in a number of areas:
- 24-hour call answering
- Message-taking services
- Email reply/forwarding
- Inbound call taking
- Help desk tasks
- eCommerce fulfillment
- and more custom call center solutions
Also, all our operators are Americans with easy-to-understand Midwestern accents, so you never have to worry about losing a caller due to miscommunication.
The right call answering solution at the right price
Our customized call center plans are flexible and designed to meet the needs required for your business objectives, whether you need to get more leads or increase customer satisfaction. We understand there is no cookie-cutter approach to business processing, which is why we work hard to ensure that the call services we recommend are the ones you need for success -- along with fitting into your budget.
Count on Customer Contact Services to be the extension of your business that you need to drive more customers, more traffic, and more revenue. Call 888-832-5397 today or contact a CCS representative to learn more about our services.