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Law Firm Call Center Services


No matter what types of law they practice, attorneys have a strong need for professional call answering services. Law firms serving businesses must field calls that often contain complex information.

Firms serving individuals must field many incoming requests and remain sympathetic to callers’ problems, while efficiently gathering the pertinent information that will determine whether they can become viable clients.


Because of the complexity of their services, law firms often feel they must entrust full-time receptionists to work within their offices.

Indeed, a receptionist is one of the most important yet most overlooked employees in any business. Whether or not your receptionist is friendly and helpful says a lot about your law firm. Potential clients want to speak to someone who understands their issue and can guide them through their best course of action.

However, for many, hiring a receptionist incurs unsustainable costs. Good administrative assistants with experience in handling calls to law firms are difficult to find and typically demand high salaries and expensive benefits.

Just as clients want the best attorney to handle their case, you need a professional receptionist to represent your law firm, but you may not want to incur the costs mentioned above. The Customer Contact Services legal intake call center specializes in training receptionists to provide exceptional service to callers in Minnesota, Texas, Illinois, Alabama and other U.S. states.


A vast number of law firms still use automated systems and voicemail, resulting in frustrated callers and lost leads. By choosing a law firm call center, you will stay ahead of the curve without having to invest in a full-time in-house receptionist.At CCS, we make sure the call representatives we assign to attorneys’ answering services fully understand the unique needs of each firm.

Experts claim that it takes 10 years or 10,000 hours to master a craft. We've honed our services throughout our 40+ years in business to provide fast, reliable call answering services at the right price. For an affordable charge per minute, we offer 24/7 live call answering services to ensure that your clients get the knowledgeable service they need.

We know how to gather the specific information that lawyers need — always speaking in clear, Midwestern accents — and never let the caller suspect that the receptionist is not sitting right outside the attorneys’ doors.

Need a live receptionist to take messages? Or perhaps you need to outsource your business processes. Whatever your telephone needs, CCS can help — and at the right price.

Our 24-hour answering services are much less expensive than hiring a full-time receptionist. We offer reliable and inexpensive lawyer answering solutions in which we charge only per minute of call time used on your behalf. We craft our call services according to the specific needs of each client, ranging from personal injury trial lawyers to transactional corporate attorneys.


A legal intake call center can help you provide top-notch service to potential clients at a fraction of the cost of employing a full-time or part-time receptionist. Our call centers have helped law firms and other businesses succeed for more than 40 years. Our dedicated professionals are trained to communicate clearly, efficiently and courteously. No matter the issue, our receptionists can provide callers with the information they need or direct them to the right person in your organization.

For many people, the act of dialing a number and preparing to speak to a stranger is taxing enough. Many prepare a list of questions and talking points only to be put on hold, sent straight to voicemail, or forced to decipher which buttons to press to speak to a real person. The last thing you want is to cause clients stress and drive them to hang up. The field of law is built on effective communication. Having knowledgeable, well-spoken receptionists is key to making a strong first impression and building client trust.

While many call centers offer answering services for law firms, few take the time to hire and train receptionists in both the basics of law and the art of communication. Some will even take a shortcut by outsourcing their call answering to another call center outside of the U.S. Callers are then forced to speak with someone who most likely has little to no knowledge of legal proceedings.

Attorneys and lawyers nationwide trust us not just because of the low cost of our services, but also because our receptionists are genuinely knowledgeable and adaptable. All of our professionals undergo rigorous training to understand various cases spanning personal injury, corporate law and more. An untrained receptionist may provide clients with erroneous information, adding to their troubles and jeopardizing the credibility of your law firm. Don't take that risk. CCS provides the reliable, professional American call center solutions trusted by attorneys and lawyers throughout the nation.


Legal intake call centers offer many benefits over more traditional call answering services. CCS offers a full suite of live answering services to fit the needs of your law firm. With our services, you can:

  • Stand out from competitors by having a knowledgeable receptionist ready to assist callers 24/7.
  • Save money by choosing a virtual receptionist over an in-house receptionist.
  • Build instant trust with callers by providing prompt, exceptional service.
  • Have peace of mind knowing your calls are handled by a top-rated business with over 40 years of experience.
  • Have access to receptionists that adapt to client needs and understand a variety of cases including personal injury, workers' compensation, medical malpractice, auto accidents, etc.
  • Have access to call centers that integrate seamlessly with your law firm, giving callers the impression that we are sitting across the room from an attorney.
  • Choose only the services you need, including message taking and process outsourcing.


As a nationally trusted legal intake call center, we take pride in providing high-quality live receptionist services that adapt to the needs of your law firm. Our professional, 24/7 call answering services aren't simply affordable; they also provide unparalleled value to you and your clients. You'll find that our service pays for itself several times over in terms of client retention, efficiency and cost savings when compared to hiring an in-house receptionist.

Whether you're in need of full-time, 24/7 call answering or someone to handle your after-hours calls, our team will support you. We will create a solution that best fits your needs, helping you retain clients and gain an edge over competing law firms. We can also take messages and outsource business practices.

To learn more about how Customer Contact Services and our professional live virtual receptionists can help your law firm, call us today at 888-832-5397 or contact us online.