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Law Firm Call Center Services


No matter what types of law they practice, attorneys have a strong need for a professional legal answering service.

Law firms serving businesses must field calls that often contain complex information. Law firms serving individuals must field many incoming requests and remain sympathetic to callers’ problems, while efficiently gathering the pertinent information that will determine whether they can become viable clients.


Because of the complexity of their services, law firms often feel they must entrust full-time receptionists to work within their offices.

Indeed, a receptionist is one of the most important yet most overlooked employees in any business. Whether or not your receptionist is friendly and helpful says a lot about your law firm. Potential clients want to speak to someone who understands their issue and can guide them through their best course of action.

However, for many, hiring a receptionist incurs unsustainable costs. Good administrative assistants with experience in handling calls to law firms are difficult to find and typically demand high salaries and expensive benefits.

Just as clients want the best attorney to handle their case, you need a professional receptionist to represent your law firm, but you may not want to incur the costs mentioned above. The Customer Contact Services law firm call center specializes in training receptionists to provide exceptional service to callers in Minnesota, Texas, Illinois, Alabama and other U.S. states.


A vast number of law firms still use automated systems and voicemail, resulting in frustrated callers and lost leads. By choosing a law firm call center, you will stay ahead of the curve without having to invest in a full-time in-house receptionist. At CCS, we make sure the call representatives we assign to attorney call answering fully understand the unique needs of each firm.

Experts claim that it takes 10 years or 10,000 hours to master a craft. We've honed our services throughout our 40+ years in business to provide fast, reliable call answering services at the right price. Looking for a 24 7 legal answering service?  We offer 24/7 live attorney call answering service to ensure that your clients get the knowledgeable service they need.

We know how to gather the specific information that lawyers need — always speaking in clear, Midwestern accents — and never let the caller suspect that the receptionist is not sitting right outside the attorneys’ doors.

Need a live receptionist to take messages? Or perhaps you need to outsource your business processes. Whatever your telephone needs, CCS can help — and at the right price.

Our 24-hour answering services are much less expensive than hiring a full-time receptionist. We offer a reliable and inexpensive lawyer answering service in which we charge only per minute of call time used on your behalf. We craft our attorney call answering service according to the specific needs of each client, ranging from personal injury trial lawyers to transactional corporate attorneys.


A legal intake call center can help you provide top-notch service to potential clients at a fraction of the cost of employing a full-time or part-time receptionist. Our law firm call center has helped law firms and other businesses succeed for more than 40 years. Our dedicated professionals are trained to communicate clearly, efficiently and courteously. No matter the issue, our receptionists can provide callers with the information they need or direct them to the right person in your organization.

For many people, the act of dialing a number and preparing to speak to a stranger is taxing enough. Many prepare a list of questions and talking points only to be put on hold, sent straight to voicemail, or forced to decipher which buttons to press to speak to a real person. The last thing you want is to cause clients stress and drive them to hang up. The field of law is built on effective communication. Having knowledgeable, well-spoken receptionists is key to making a strong first impression and building client trust.

While many call centers offer answering services for law firms, few take the time to hire and train receptionists in both the basics of law and the art of communication. Some will even take a shortcut by outsourcing their call answering to another call center outside of the U.S. Callers are then forced to speak with someone who most likely has little to no knowledge of legal proceedings.

Attorneys and lawyers nationwide trust us not just because of the low cost of our services, but also because our receptionists are genuinely knowledgeable and adaptable. All of our professionals undergo rigorous training to understand various cases spanning personal injury, corporate law and more. An untrained receptionist may provide clients with erroneous information, adding to their troubles and jeopardizing the credibility of your law firm. Don't take that risk. CCS provides the reliable, professional American call center solutions trusted by attorneys and lawyers throughout the nation.


Legal intake call centers offer many benefits over more traditional call answering services. CCS offers a full suite of live answering services to fit the needs of your law firm. With our services, you can:


As a nationally trusted legal intake call center, we take pride in providing high-quality live receptionist services that adapt to the needs of your law firm. Our professional, 24 7 legal answering service isn't simply affordable; it also provides unparalleled value to you and your clients. You'll find that our law firm answering service pays for itself several times over in terms of client retention, efficiency, and cost savings when compared to hiring an in-house receptionist.

Whether you're in need of full-time, 24/7 call answering or someone to handle your after-hours calls, our team will support you. We will create a solution that best fits your needs, helping you retain clients and gain an edge over competing law firms. We can also take messages and outsource business practices.

To learn more about how Customer Contact Services and our professional attorney virtual receptionists can help your law firm, call us today at 888-832-5397 or contact us online.