The voices of experience
Our years of hands-on experience creating products for the healthcare industry generally, and medical professionals specifically, ranges from small physician practices and dental offices to Fortune 500 medical device companies.
Our Medical Answering Service is focused on delivering the best patient satisfaction, while maximizing the efficiency of your administration and clinical teams’ time.
HIPAA Compliant Healthcare Answering Services
We are knowledgeable about HIPAA regulations and offer you peace of mind knowing that our services are 100% HIPAA compliant and committed to protecting PHI.
The privileges of partnership
A few examples of how we partner with you to deliver an industry leading experience:
On Call
- Clinical Staff
- Physicians
- Administration
- Technologists
Physician Referrals
- Speciality
- Location
- Insurance
- Physician specific
Virtual Healthcare
- Telemedicine
- Teleradiology
- Telehealth
- Teledentistry
Physician Referrals
- Marketing (direct to consumer)
- Medicaid
- Medicare
- Open Enrollment
- Patient Pre-Registration
- Patient Follow-Up
- Seminar Registration
- Dental Check-up/Follow-up
The benefits of partnering with CCS, include access to real time information via our online portal to:
- Dashboard Views
- Message Retrieval
- On-Call Schedule
- Agent Call Recordings/QA Visibility
- Call Reporting
The Medical Answering Service with Answers
Call it an answering service or “virtual assistant”. But make no mistake; there’s nothing virtual about the benefits your company will realize.
YOUR BRAND
It’s your most valuable asset, so patients must have a positive experience when they contact your office, starting with answering their incoming calls promptly and professionally 24 hours a day.
YOUR FOCUS
No more hiring headaches or scheduling nightmares. You can focus on doing what you do best… taking care of your patients.
OUR EXPERTISE
For over 50 years, our experienced and HIPAA certified agents have set the standard for professionalism, friendliness, and knowledge.
OUR AFFORDABLE 24/7/365 CUSTOM SOLUTIONS
No matter how big you are, where you're located, or whether you need English or Spanish-speaking agents, we can design a plan for you. Our technology and staff are in place to start answering your calls almost immediately. And there is no additional investment required from you.
Make the right call
to find out how our custom call solutions can help your business grow.