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Call Center Services for Small Businesses

24-Hour Answering Services for Small Businesses

How can a live answering service help provide high quality at low cost to your business?

Regardless of the type of business you’re running or even the industry you’re operating in, to say that your marketplace is getting more competitive by the day is likely a bit of an understatement.

According to a recent study conducted by the United States Small Business Administration, more than 627,000 new organizations open their doors every year. Many of these entities will offer products and services very much like your own. But, while a lot of people may do what you do, nobody does it quite like how you do it— and that, in essence, is why having an answering service for your customers is so important.

The Power of Answering Services for Small Businesses

Small business owners are usually working double-time trying to keep your organization afloat. You’ve got critical tasks to complete and long-term strategies to execute every single day — you literally cannot afford to stay strapped to the phone, answering customer concerns at the same time.

However, your ability to provide timely answers to customer questions and solutions to problems is a core part of that important relationship with your audience that you’re also working hard to build. You could bring in a full-time receptionist, but this means a tremendous investment in terms of salary, benefits and training.

Or, you could take full advantage of our call center services for small businesses — designed to provide superior quality telephone answering services to you at the most reasonable cost possible.

The best part of all is that we only charge by the minute — meaning that if we’re not answering a call, you’re not paying for us to sit idle like you occasionally would with a full-time employee.

Our Call Center for Small Business Services: Breaking Things Down

At Customer Contact Services, we have been providing virtual services for small business for more than four decades. All of our call center operators are highly trained professionals, dedicated to providing you with the utmost in customer service in a wide array of different areas. These include, but are not limited to, things like:

With 24-hour answering services tailored for your small business, you’ll never again have to worry about missing an important customer call at the worst possible moment. If customers have a problem in the middle of the night, you’ll be ready with a solution. If they have a question on a weekend, they’ll get their answer — no matter what.

Regardless of what your business needs or what your long-term goals actually are, you can rest easy knowing that ALL calls are handled with professionalism and care by an American with an easy-to-understand Midwestern accent.

We’re the best types of employees for your business — the kind who never call in sick, never go on vacation and who won’t unexpectedly quit right in the middle of our shift. For 24 hours a day, seven days a week, 365 days a year, we’ll be there for you so that you can focus on the most important thing of all: being there for your customers.

Affordable Answering Services for Small Business Clients

Likewise, we believe that the true factors that separate Customer Contact Services has to do with the personalized level of care that we offer and the type of attention to detail that you are unlikely to find anywhere else.

We always make an effort to get to know all of our small business clients so that we can understand what makes them unique in the first place. That allows us to best represent your business to your customers, which in turn gives you the strongest possible foundation to work from moving forward.

Likewise, we won’t try to force you to purchase a “one-size-fits-all” package filled with services you don’t necessarily need just to get the ones you want. Regardless of what those needs happen to be, we’ll prepare a solution built for your business and yours alone — all while saving you money and improving your customer retention at the exact same time.

Our building has a number of built-in redundancies (like a backup generator, for example) that make us ideal for a 24/7/365 call center operation. We also work hard to create a top-tier working environment so that we can always attract and retain the highest skilled Customer Service Representatives.

Overall, utilizing our services can not only increase your company’s productivity, it can also improve your bottom line, provide better solutions to customer requests and more. But the key benefit that you get from partnering with us is that you can stop focusing so much of your time on answering the phone so that you can get back to focusing on the most important thing of all: the current and future success of the business you worked so hard to build in the first place.

Get Started With Call Center Services for Small Businesses Today

In the end, your true competitive advantage doesn’t begin and end with the products and services you offer to your customers. The overall experience you provide to them is the natural extension of that, and this also acts as the true way to both separate yourself from the rest of the pack and offer customers something that they will be unable to find anywhere else.

So, if you’re a small business owner interested in basic message services, assistance with appointment scheduling or if you’d like to take advantage of everything that live receptionists can bring to the table, you’ve certainly come to the right place. To find out more about all of our call center for small business services, or to get answers to any other important questions you might have, please don’t delay — contact Customer Contact Services today.