24-Hour Answering Services for Small Businesses
How Can a Live Answering Service Help Provide High Quality at a Low Cost to Your Business?
To survive in a tough marketplace, small businesses must take advantage of every opportunity to increase quality while decreasing costs. For example, you must present a flawless face to every potential customer who calls — but you can’t break the bank to do it.
A small business is perhaps the most likely to be in need of an outsourced phone answering service. Owners and employees are often working double-time trying to keep the organization afloat, and can’t always be strapped to the phone.
But hiring a full-time receptionist can mean tremendous expenses in salary and benefits.
Outsource to a professional call center
Customer Contact Service exists to help small businesses provide top-quality telephone answering services at a reasonable cost. As opposed to an in-house receptionist who spends plenty of time sitting idle, we only charge per minute spent on the phone on your behalf.
With an in-house receptionist, you often aren’t sure what kind of quality you will receive, but CCS has been providing phone answering services for small businesses for more than 42 years. We wouldn’t be in business ourselves if we didn’t provide the highest-quality call centers for our small business clientele.
All of our call operators are highly trained professionals dedicated to providing you with the utmost in customer service in a variety of areas:
- 24-hour call answering
- Email reply
- Live chat
- Business process outsourcing
- Message taking
- Outbound calls
- Custom call center solutions
Whatever your business needs, you can rest assured your phone calls will be handled with care by an American with an easy-to-understand Midwestern accent.
Need an Affordable Small Business Answering Service Provider?
We can be anything from your full-time, 24-hour small business answering service to the recipient of your overflow calls. Whatever your needs, we can craft a solution for your small business that will save you money and improve your customer retention.