Answering Service Solutions Tailored to Your Business

Customer Contact Services has nearly 50 years of experience delivering professional, 24-hour answering service solutions to clients. Our number one priority is taking care of your brand, no matter what industry your business falls under. We customize solutions specific to every client. The industries we serve include but are not limited to:

  • Dispatch Services – High-priority calls are fielded and directed to the appropriate recipient, minimizing client hold time and line transfer.
  • Healthcare Solutions – Medical offices require receptionists that can remain calm, empathetic, and confident in all situations while the practitioners focus on their patients. Callers are often distressed, meaning that inbound call specialists must demonstrate the professionalism and knowledge to decipher whether the caller needs emergency assistance, to speak with a doctor, or another resource to ensure their satisfaction.
  • Law Firms – Regardless of the type of law they practice, attorneys need reliable and professional answering services. We ensure our call representatives fully understand the unique needs of each firm.
  • Property Management/Real Estate – If you are a real estate agent, appraiser, inspector, or other professional in the real estate industry, our specialists will handle all incoming calls to schedule showings, speak with potential buyers and brokerages. To learn more about the success of our real estate call center services, read the RE/MAX case study.
  • Small Business Solutions – Whether your focus is email management or overflow call handling, we can supply a customized plan to meet your needs. Read our small business case studies to learn more.

The customer is the core of your business, no matter what type of business you run.

Customer Contact Services believes in delivering the same level of customer care for small, independently owned companies as we do for corporations with offices around the world. We’ve worked with every type of organization, including law firms, healthcare establishments, funeral homes, realtors, small businesses, dispatch centers, and many more.

Our U.S.-based agents are trained to be brand representatives, knowing the lingo, products and/or services, policies, customers, and whatever else it takes to grasp a true understanding of your clientele and business goals.

CCS is happy to share a collection of real-life case studies from our clients.

The right call answering solution at the right price.

Our customized plans are flexible and designed to meet the needs required for your business objectives, whether you want more leads or to increase customer satisfaction. We understand there is no cookie-cutter approach to business processing, which is why we work hard to ensure the call services we recommend are the ones you need for success.

Count on Customer Contact Services to be the extension of your business that you need to drive more customers, more traffic, and more revenue. Call 888-832-5397 today or contact a CCS representative to learn more about our 24/7 answering services.

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With a fast, friendly, and professional manner on the other side of the phone line, my clients feel as if they are talking to an actual hyperSven employee. Sven LL Rafferty
President and Founder, hyperSven

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