At CCS, we staff 24x7x365, allowing your customers access to a live representative, when normal business hours are concluded. This provides many of our clients flexibility to:
- Focus on other business initiatives.
- Continue to service customers (24x7x365).
- Reduce financial costs (i.e. Holiday pay, overtime, seasonal staffing).
- Improve operational coverage (reduce on-call schedule coverage).
- Offer employees time off (i.e.= spend more time with family).
How it works:
- We work with you to determine after-hours and/or Holiday coverage hours.
- We create your custom scripting thus delivering consistent and accurate messages to each of your callers.
- We take the calls on your behalf, allowing you to focus on other important items.
Our after-hours/Holiday coverage support model is always available for your customers with a live representative.
As an extension of your business, rest assured, your callers will receive the best customer experience.