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After Hours/Holiday Coverage

after-

At CCS, we staff 24x7x365, allowing your customers access to a live representative, when normal business hours are concluded. Our after hours and holiday coverage services provide many of our clients flexibility to:

  • Focus on other business initiatives.
  • Continue to service customers (24x7x365).
  • Reduce financial costs (i.e. Holiday pay, overtime, seasonal staffing).
  • Improve operational coverage (reduce on-call schedule coverage).
  • Offer employees time off (i.e.= spend more time with family).

How it works:

  1. We work with you to determine after-hours and/or holiday coverage hours.
  2. We create your custom scripting thus delivering consistent and accurate messages to each of your callers.
  3. We take the calls on your behalf, allowing you to focus on other important items.

Our after-hours and holiday coverage support model are always available for your customers with a live representative.

As an extension of your business, rest assured, your callers will receive the best customer experience.

Contact us online or call 888-832-5397 to discover how we can help your business.