Live Call Handling: An Important Customer Service Skill
Your business’s incoming calls should not be handled by just anyone. Live call handling is an underappreciated skill – few people can master the art of being friendly, helpful, efficient and effective on the telephone many times per day.
Hiring and retaining such a skilled customer service person can be difficult for any business, especially if they want 24-hour / 7-day-a-week call handling. Thus, businesses have increasingly relied on outsourced answering services.
However, if their call center doesn’t handle phone calls in a professional and courteous manner, then the hidden costs incurred with utilizing such a service may outweigh any benefits.
Make Sure Your Calls Are Handled by the Best
At Customer Contact Services, we find and employ the type of skilled call handling professionals that your company needs. All our virtual receptionists are Americans with easy-to-understand Midwestern accents who have devoted themselves to becoming experts in inbound call handling. When using our live call handlers on behalf of your business, you are getting the benefits of a solid in-house solution at a fraction of the cost.
Need a Professional 24-Hour Call Handling Service?
We tailor personalized call handling solutions for each client, covering everything from companies with national customer bases to those needing after-hours call answering. We can be anything from your full-time, 24-hour phone answering service to the recipient of your overflow calls.
Whatever your business needs, we can craft a personalized solution that will save you money and improve your customer retention.
To learn more about how Customer Contact Services can help you handle your calls, call us today.