Take back control

Answering the phone is one of the most basic tasks performed by your staff—and one of the most important. It is also one of the easiest to get wrong. Calls get dropped, after-hours coverage can be spotty and your phone system may go down. You not only have to manage your employees and business operations, but become an IT expert as well.

We have a better way.

Our live call answering service allows you and your team to do what you do best. We become your virtual receptionist, on call during office hours as well as nights and weekends. In addition, CCS provides documentation for each call, ensuring good customer support and follow-up.

Customize your plan

We start by getting to know your business and customers. Then we work together to create a greeting and script that will appear on the screens of our agents when your customers call in. We can even provide “time-of-day” scripts unique to when we receive the calls.

CCS experienced professionals will answer your incoming calls in real time with your customized greeting. Plus, you’ll have the option of using our answering service to do so much more for your business, including

  • Call transfer
  • Ordertaking
  • Appointment scheduling
  • Account management

No matter what your call volume is or how many incoming phone numbers you have, we’ll create the right plan for your needs and budget. If you want to make changes to your plan, our team is just a phone call or email away.

Benefit from our experience

For more than 50 years, we’ve helped small businesses and large companies alike benefit from our phone answering services by:

  • Improving customer service
  • Saving time
  • Limiting interruptions
  • Eliminating hang-ups
  • Decreasing salary and benefit costs
  • All of which increase YOUR bottom line!

No matter what type of business you own or manage, CCS Call Answering can give you a competitive advantage. We have industry-specific expertise that will help you hit the ground running:

Fortune 500 Companies
Local & Federal Government
Hospitality Industry
Law Offices
Real Estate Firms
Insurance Agencies
General Contractors
Telecommunications

Manufacturing
Educational Institutions
Publishing
Food Service
High-Tech/IT
Accountants
Architects
Doctors
And Small Businesses of all kinds

Make the right call

to find out how our custom call solutions can help your business grow.