The preferred way to communicate
Nearly 90% of consumers prefer speaking to a live customer service representative, according to Clutch, a leading business-to-business research firm. Here are some of the reasons why they prefer talking to a live agent:
More responsive
than listening to a long list of menu options that may not include the one they’re looking for.
More intuitive
than most automated systems. Automated systems can be counterproductive and frustrating to navigate.
Better security/more confidentiality
Customers are more concerned than ever about protecting their personal information. CCS takes security seriously, starting with our systems and expanding from there, including detailed background checks for all team members, Level 3 PCI Compliance, HIPAA Certification and many other 3rd party security certifications that are renewed annually.
More responsiveMore information
Customers may have questions that are not answered on the automated system.
Make the right call
to find out how our custom call solutions can help your business grow.