Real live agents in real time

With our live answering service, our CCS trained agents answer your phones and provide friendly professional customer service when you cannot or choose not to answer your calls.

The ability to have your customer calls answered live 24/7/365, combined with our expertise in order and message taking can help your business thrive.

Regardless of the situation, we ensure a live virtual receptionist will answer your calls every time to resolve general questions, transfer calls, schedule appointments, deliver messages on your behalf or process orders or assist with account management, leading to greater satisfaction and revenue production for your business.

The preferred way to communicate

Nearly 90% of consumers prefer speaking to a live customer service representative, according to Clutch, a leading business-to-business research firm. Here are some of the reasons why they prefer talking to a live agent:

More responsive

than listening to a long list of menu options that may not include the one they’re looking for.

More intuitive

than most automated systems. Automated systems can be counterproductive and frustrating to navigate.

Better security/more confidentiality

Customers are more concerned than ever about protecting their personal information. CCS takes security seriously, starting with our systems and expanding from there, including detailed background checks for all team members, Level 3 PCI Compliance, HIPAA Certification and many other 3rd party security certifications that are renewed annually.

More responsiveMore information

Customers may have questions that are not answered on the automated system.

Go with those who know

At CCS, we know the importance of:

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Supporting customers 24/7/365

across all time zones. Customers can be demanding outside of normal business hours. They expect to quickly reach a live agent who can help them with their inquiries 24 hours a day. When that doesn’t happen, you’ll hear about it. As a business owner, it’s frustrating when customers don’t understand your challenges and may not give you another chance.

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Speaking their language

We support your Spanish-speaking customers with bi-lingual agents at our US-based call center. In addition, our network of linguists and interpreters are fluent in more than 150 languages and dialects to support your overseas business.

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Speaking your language

the language of business. Over the last several decades, CCS has been serving companies of all types with traditional business answering service, medical answering service and beyond.

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Understanding the staffing challenges businesses face

It is difficult and expensive to find and keep talented professionals. Most of our partners find that our Live Answering Service is a cost-effective and more dependable alternative to internal staffing. You’ll never have to schedule around sick days, vacation time, maternity leave or resignations again.

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Restoring your work-life balance

With nearly 50 years of business experience specializing in live answering service support, we optimize your ability to maximize your time. Knowing that your customers are in good hands will put your mind at ease.

Make the right call

to find out how our custom call solutions can help your business grow.