Live Message-Taking Services for Businesses
For many businesses, their callers regularly have complex requests. Such a business must have an accurate and effective message-taking service. Simply sending callers to voice mail is seldom an option — many callers will hang up in disgust upon hearing a recording and are then lost forever.
Yet it's seldom an option to hire experienced and skilled call handlers to sit by the phone on a 24-hour / 7-day-a-week basis. Outsourcing to a messaging service can be much more cost-effective – but remember that you must entrust your company’s valuable messages to the person answering your telephone.
How can you know that your callers will be fully understood and that the messages you receive will be complete and accurate?
When you trust your calls to CCS U.S.-based virtual receptionists, there's no worry.
Trust in Experienced, American Call-Taking Professionals
While the cost savings that our clients experience may be large, we never cut corners on the quality of our answering services.
At Customer Contact Services, we employ only the most experienced and professional receptionists. All are Americans with easy-to-understand Midwestern accents who can understand what callers are saying and take complete and detailed messages.
In addition to message-taking, our live receptionists can handle a variety of other business needs:
- Email reply/forwarding
- Dispatch center services
- Fulfill eCommerce orders
- Phone survey/questionnaires
- Live chat management
And much more.
Need a Professional Messaging Service?
We can be anything from your full-time, 24/7 messaging service to taking your overflow calls on an as-needed basis. Whatever your business needs, we can craft a solution that will save you money and improve your customer retention.