We understand in business, the unpredictable can happen. From unplanned attrition, employee call-offs or unanticipated excess call volume, your business may need additional support. Our office hours overflow model is designed specifically for the unknown. CCS is here to provide your business the support you need, when you need it. Our staffing is in place 24x7x365. We have live representatives readily available for your callers.
By using our services:
- Customers receive a live person (no more voicemail messages).
- Virtually eliminate any hold times for your customers.
- Reprioritize your existing staff and time.
- Avoid/Reduce repeat callers.
- Increase revenue opportunities.