We let you do what you do best

At CCS, we staff our call centers—and answer your calls—24 hours a day, 7 days a week, 365 days a year. Every call represents a potential or existing customer, regardless of when it comes in. So, we make it convenient for your customers to access a live representative after regular business hours end. That means all holidays—major and minor. Every weekend from here to eternity. And in every state as well as internationally.

What we do

Our after-hours and holiday live answering services provide many of our business partners with the flexibility to:

  • Let us answer your phone so you can focus on other business initiatives.

  • Continue to meet customer expectations and enhance the customer experience 24/7/365.

  • Reduce financial costs. It’s like having extra full time staff without the extra holiday pay, overtime, seasonal staffing, etc).

  • Improve operational coverage (reduce on-call schedule coverage).

  • Offer employees time off (to take that much-needed vacation or to spend more time with family).

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How we do it

It’s not that hard…when you’ve been doing it as long as we have. But don’t try this at home.
(That would defeat the purpose!)

  • We work with you to determine after-hours and/or holiday coverage hours.
  • Together we create custom scripting in your brand voice so your messaging is delivered consistently, seamlessly and accurately to each of your callers.
  • Our professional agents take calls on your behalf, allowing you to do the things that you and your team do best.
  • Our friendly agents smile through the phone. Yes, that’s a thing. And your customers know when it happens.
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Our after-hours and holiday coverage support models are always available for your customers with a live representative. And our industry-leading customer support is just phone call away.

As an extension of your business and your brand, rest assured, your callers will receive the exceptional customer service CCS is known for and business owners have come to expect.

Make the right call

to find out how our custom call solutions can help your business grow.