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Our Call Center

U.S. Based Call Center Support

Our team members and support locations are 100% based in the U.S.  This ensures all our customer interactions remain in the continental U.S.

With thousands of our clients located in over 45 states, our call center representatives are strategically positioned across the U.S., covering all four time zones and ensuring call center support 24 hours a day, 7 days a week and 365 days a year.

Rest assured, our focus is on you as our client. Our investment in our technology, processes and team allows us to deliver the best outcome for you and your customers.

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High Quality. Value Add Partner.

The advantages to working with us are limitless. We listen to ensure we understand your business needs. We create a documented plan to partner with you to establish goals, expectations and determine reasonable budgets, with no surprises or hidden fees. You can expect and depend on us for full transparency. We tirelessly work with you from the implementation, go-live and account management process. With multiple Omni-Channel capabilities, we do it all!

Quality Assurance (QA)

With a comprehensive internal QA Program, you can ensure your calls are diligently monitored and reviewed by our team of specialists. We calibrate calls to exceed your expectations, leading to the best experience for your callers.

Customer Experience

Partnering with the QA division of our business, improving the CX experience is one of our main priorities. Leveraging our advance technology and AI tools, allows us to go above and beyond searching for patterns such as tone, sentiment and satisfactory resolutions for your customers.

Call/Screen Recordings

100% our customer interactions are recorded and stored on our secure server for 90 days and available for our customers to review using our CCS customizable on-line portal.

Customization By Client

We know businesses are different. At CCS, we offer multiple and flexible options based on your specific business needs.

Online Client Web Portal

Scripting and messaging tailored specifically for your customers. Real-time access to reporting on your operational and financial performance is readily available at your fingertips.

U.S. Based Accessible Team

All of our team members, from our top-notch highly skilled representatives to our customer supportive account managers, are 100% based in the U.S.  Spanning across all U.S. time zones to ensure optimal coverage, rest assured, we are here for all of your business needs.

Call Forecasting

With robust systems at our fingertips, we work with you on planning your call volume; regardless if it's by hour, day, week, month or year, our team will collaboratively take/make recommendations to optimize your call performance value and customer coverage.

Reporting/Analytics

Leveraging real time and historical data, we provide you insight on what the results are indicative of. Access to this invaluable source of truth is made available by leveraging our online web based portal and our internal Account Management team members.

First Call Resolution (FCR)

We understand the importance of providing a value-add customer quality experience. With over 98% of our customer interactions resolved within the first contact, we work tirelessly to avoid repeat calls/callers, leading to a best-in-class call experience and reducing your business costs.

Our clients range from all industries and sizes.

For almost 50 years, we are proud to offer an assortment of call center solutions for a wide variety of industries including healthcare, financial services and many more.

We work with companies of all sizes to understand their needs and provide the best possible value.

Find out more about what our clients say

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Need more info? With a variety of solutions, find out which option is right for you.

Contact us online or call 888-832-5397 to discover how we can help your business.