Reporting and Analytics for our Omnichannel Call Center Solutions
Using our seasoned team, advanced technology and decades of call center expertise, we provide reporting on all of our systems. As your trusted partner, we work with you to provide insight on what the data indicates, as well as to provide recommendations on operational efficiency and cost saving improvements.
Leveraging call data from our phone systems, CRM platforms and customized answering service software tools, we provide multiple data points to help your business:
- Call Center Metrics
- Average Handle Time (AHT)
- Call Abandon Rate Percentage (ABD)
- Average Speed of Answer (ASA)
- First Call Resolution Rate (FCR)
- Quality Assurance
With our online CCS Reporting Portal, you have the ability to manage call reports on our answering service performance historically and in real-time. With our in-house programming team, we can develop and create call center reports to meet your small business or large business needs. As a partner with your company, we will also help you understand the analytics behind the data. This sets us apart from our competition.