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Call Center Reporting and Analytics

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Reporting and Analytics for our OmniChannel Solutions.

Using our seasoned team, advanced technology and decades of call center expertise, we provide reporting on all of our systems. As your trusted partner, we work with you to provide insight on what the data indicates, as well as to provide recommendations on operational efficiency and cost saving improvements.

Leveraging our data from our phone systems, CRM platforms and customized software tools, we’ll be able to evaluate areas including:

  • Forecasting
    • Operational 
    • Financial
  • Staffing
  • Call Center Metrics 
    • AHT
    • ABD rate / %
    • ASA
    • FCR 
    • Occupancy/Adherence
    • Outliers
    • Quality Assurance

Via our online CCS portal, you will have the ability to manage reports on our performance historically and in real-time. With our in-house programming team, we can develop and create reports to meet your business needs. In addition, as a partner with your company, we will work with you to understand the analytics behind the data. This sets us apart from any of our competition.

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Contact us online or call 888-832-5397 to discover how we can help your business.