BPO Call Centers
Oftentimes businesses don't have the bandwidth -- or time -- to be able to handle all of their incoming calls. When they realize this, they begin researching business process outsourcing (BPO) services.
Outsourced call centers can do much more than many people realize. An outsourced call center should be able to do anything that an in-house receptionist is able to do, and more. It is important, though, to choose a BPO service that can handle more varied and complex tasks.
Say, for example, you need back-office outsourcing for an internal business function such as purchasing or billing. The people to whom you give this task must be able to understand complex orders and pricing structures, and speak with fellow business professionals in a clear and concise manner.
If your call center cannot do this, you could end up with terrible misunderstandings over payments that could cost time and money to fix.
Or say that you want front-office outsourcing for tech support or marketing purposes. People calling tech support are typically very confused and are often unfamiliar with technology – they are going to use very different terms to describe their problems than a tech-savvy person would use.
Meanwhile, any marketing message depends on a mastery of the subtleties of the English language as it is spoken in the United States – just a few misplaced words will turn a great slogan into a laughable one.
Trust in Our American Business Process Outsourcing
Customer Contact Services uses only experienced, well-trained American call center professionals for business processing outsourcing operations. We never engage in offshore outsourcing because we believe each caller has complex needs that a foreign national, however well-intentioned, would be unable to truly address.
Using our BPO company ensures you provide a seamless link between the operations of your business, while keeping jobs here in the United States.
Need a Professional BPO Service?
We can be anything from your full-time, 24-hour call center to the recipient of your overflow calls. Whatever your business needs, we can craft a solution that will save you money and improve your customer retention.