Tailored Communication Solutions for Your Budget & Your Needs
At CCS, we understand that your business has specific call answering needs. We also understand that for every business need, there’s a budget. That’s okay. In fact, it’s no problem at all. Our expertise, decades of experience and flexibility have given us the ability to create unique call center solutions that satisfy client needs without breaking budgets.
In short, we can offer customized solutions that are as simple or sophisticated as you need them to be.
Our call center options include:
- Call Center
- Inbound/Outbound Call Services
- Email Management
- Help Desk Outsourcing
- Live Chat
- Order Taking and Fulfillment
- Shared vs Dedicated Agents
The question is, “What’s the right type of call center for my business?”
CCS combines attention to detail and well-trained, U.S.-based telephone representatives with the latest technology to ensure that we represent your company well and that we are able to deliver the quality of service you require — 24 hours a day, seven days a week, 365 days a year.
While it’s likely that we have worked with clients who operate businesses similar to your own, we don’t make any assumptions. We listen. We take the time needed to really “get” what your business is about and what your call center needs and concerns are.
Once we have that understanding, our team will work closely with you to develop a detailed call center plan that will include instructions you might have for handling customer calls, live chat, help desk inquiries, email or other channels of direct client engagement.