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Email Management

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E-Mail Management – Simplifying your Business

An increasingly popular and value-add omnichannel solution we offer is E-mail Management. Our e-mail solutions range from real-time monitoring of your inbound/outbound mailboxes to afterhours/overflow support. Our team is able to handle thousands of e-mails daily. We will work with you on creating your desired response/action for your customers, resulting in a superior interaction for your clients.

A few examples of email topics we support include:

Customer Inquiries
Customer Complaints
Customer Escalation Requests
Customer Status Notifications
Sales Inquiries
General Q&A

Benefits of an Email Answering Service

Partnering with CCS for your e-mail service needs, positions you to do more with your business. By capitalizing on our service offerings, this allows you to prioritize your other daily responsibilities and focus on growing your business. With nearly 20 years of experience supporting customers’ e-mail business needs, you can count on the CCS team.

Our Investment in Our Team:

We hire the best qualified individuals to service your e-mail and all of your omnichannel needs.  Our focus is on quality, cost reduction and efficient processing of your e-mail workload.

We dedicate thousands of hours annually to our training and uptraining of our team members. By investing in our training, it positions us to maximize your investment.  At CCS, we only charge, based on our productivity, with no hidden fees. Our cost model includes all the supervisory staffing, Quality Assurance and Training, in addition to our representatives handling the e-mail inquiries.

Our team of professional representatives combined with our technology, leads to the ultimate support solution for your business. Partnering with CCS will optimize your expense management and help expand your team’s bandwidth allowing for more productive time.

24x7x365: Always available:

With an E-mail management service, you can continue to reach customers 24x7x365. By leveraging CCS’ e-mail management services, you can provide your clients real-time responses, leading to increased customer service satisfaction, revenue generating opportunities and enhancing your company’s image.

Other benefits your business will experience when you utilize our email services include:
  • The ability to generate new leads for your business.
  • Improved follow-ups with your current customers.
  • Reducing email response times for customers and new leads.
  • 24-hour email management.
  • Improvements in customer loyalty and satisfaction

Effective Email Management Services

Our team of professional and highly trained representatives handle thousands of emails daily. We have decades of experience working with customers. Getting started with Email Management Services is simple. We’ll work with you each step of the way.

  1. Provide us a summary of the email information.
  2. We identify the implementation plan, including technology due diligence and create the workflow. 
  3. We work with you to develop your response protocol.
  4. We create the email template(s).
  5. We’re ready to take your emails.

Within 7 business days, we can integrate and have a solution in place. You select how incoming emails are handled in each scenario.

Other benefits your business will experience using our E-Mail Management services include:

  • Lead Generation: Increasing visibility and experience more conversions.
  • Customer Retention: Improve follow-ups with your current customers.
  • Customer Engagement: Reduce e-mail response times for better customer experiences.
  • 24x7x365 Coverage: Available as needed to represent your company, we can respond immediately, around the clock or during business hours. As an Omnichannel solutions provider we have many ways we can respond via (i.e. e-mail, text/SMS and phone)
  • Endless Options on how we use E-Mail Management services.

Contact us online or call 888-832-5397 to discover how we can help your business.