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Inbound Call Center

inbound

Inbound Call Center Services

With over 10 million inbound calls answered, CCS - Customer Contact Services, has experienced team members ready to support your customers. We help support your callers by becoming an extension and sublime representation of your business.

Our team is held to rigorous standards starting with our robust training to our dynamic quality assurance programs. With nearly 50 years of business experience, supporting tens of thousands of clients, we are equipped to handle any level of inbound call volume.

We have the technology, staffing and expertise in place to successfully handle calls as needed.

With over 8 physical locations spread across the U.S., covering all of the time zones, our team is scalable. In any situation, we can dedicate representatives to meet your business needs. From 1 to over 100+ seats, we have the right resources to help support you.
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Our nimble operational service model allows for multiple options for supporting Inbound Calls including:

 

  • Full 24x7X365 Coverage
  • Overflow
  • After-Hours
  • Weekends
  • 1st/2nd/3rd shift
  • Campaign/Seasonal 
  • More customizable options (ask us how we can help)

 

We’ve worked with companies of all sizes and budgets.  We can craft a solution that manages your cost investment, creates a great customer experience and delivers optimal metric performance.

Examples of areas we’ve supported via Inbound Calls include:

  • Customer Care/Customer Support Calls
  • Healthcare (Enrollment, benefits, Medicare/Medicaid and much more)
  • Order Taking (ECommerce, retail, catalog and more)
  • Technical Support - Tier 1 and Tier 2
  • Find out more about the industries we support

Contact us online or call 888-832-5397 to discover how we can help your business.