Inbound Call Center Services
With over 10 million inbound calls answered, CCS - Customer Contact Services, has experienced team members ready to support your customers. We help support your callers by becoming an extension and sublime representation of your business.
Our team is held to rigorous standards starting with our robust training to our dynamic quality assurance programs. With nearly 50 years of business experience, supporting tens of thousands of clients, we are equipped to handle any level of inbound call volume.
We have the technology, staffing and expertise in place to successfully handle calls as needed. We support many industries and can provide a variety of services including Medical Answering Service, Law Firm Call Center, Live Virtual Receptionist and more.
With over 8 physical locations spread across the U.S., covering all of the time zones, our team is scalable. In any situation, we can dedicate representatives to meet your business needs. From 1 to over 100+ seats, we have the right resources to help support you.
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Our nimble operational call center service model allows for multiple options for supporting Inbound Calls including:
- Full 24x7X365 Call Center Coverage
- Overflow Answering Service
- After Hours Answering Service
- Virtual Assistant Services
- Campaign/Seasonal Phone Answering Service
- Toll-Free Live Answering Service
- More customizable options. Ask us how we can help!
We’ve worked with companies of all sizes and budgets. We can craft a call center solution that manages your cost investment, creates a great customer experience and delivers optimal metric performance.