Offering Customers Online Chat Services
Over the past decade, Chat has become an increasingly popular channel of interaction in wide array of industries. Customers are wanting more and more access to companies via Chat, regardless of direct access to a “live” operator. CCS - Customer Contact Services has the ability to integrate seamlessly into your existing Chat platform or partner with you on delivering a solution for your business needs.
Many customer benefits include:
- Cost Benefit (ability to manage multiple chat sessions concurrently)
- Sales Optimization
- Instant Access to a Call Center Professional
- Enhances the Customer Experience
- Faster Resolution
Online Chat Services - Differentiator
Customers have come to expect using multiple channels of communication with the companies they interact with.
Chat options are another resource that help take customer service to the next level.
Not convinced? Here are a few statistics you’ll want to consider:
Consumers state they are more likely to purchase from companies that offer live chat service.
Consumers shared with colleagues or friends regarding a positive experience they’ve had with live chat support.
Consumers are more likely to purchase again from your company if you have live chat support available.