us-based call center services

North American Based Call Center Services

Every call center agent and all customer contact centers are 100% based in North America. This ensures all English and Spanish-language customer interactions remain in the continental U.S.

With thousands of our clients located in more than 45 states, our customer service representatives are strategically positioned across the U.S., covering all four time zones and ensuring call center support 24 hours a day, 7 days a week and 365 days a year. Rest assured, our focus is on you and your customers. Our investment in technology, processes and team allows us to deliver the best customer experiences and outcomes for everyone.

Specialized Call Center Services for your Needs

Customer Service

CCS offers customer service call center services with experiences North American representatives.

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Inbound Call Center Services

Inbound call center services to help support your customers and business phone call demands.

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Outbound Call Services

Specialized Outbound Call services to notify your customers and share important information.

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Call Center Outsourcing

Outsource your call center needs with CCS's experienced system and team of professional live receptionist agents.

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Virtual Call Center

Outsource and improve your customer service and ability to handle inbound calls with our virtual call center services.

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Live Chat Outsourcing

Outsource your Live Chat and Chat Customer Service with CCS's real-person team leveraging AI technology.

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Quality Assured. Value Added.

The advantages to working with us are limitless. We listen to ensure we understand your business needs. We create a documented plan to partner with you to establish goals, expectations and determine reasonable budgets, with no surprises or hidden fees. You can expect and depend on us for full transparency. We tirelessly work with you throughout the implementation, go-live and account management process. With multiple omni-channel capabilities, we do it all!

With a comprehensive internal QA program, you have our assurance that your calls will be diligently monitored and reviewed by our team of specialists.

Every inbound call and outbound call is recorded and stored on a secure server for 90 days so you may review using our online portal.

Every business is different, so we offer multiple, flexible call center customer service solutions based on your specific needs.

Get instant, real-time access to reporting on your operational and financial performance.

All of our team members, from highly skilled representatives to technical support to our customer account managers are based in North America across all times zones to ensure optimal coverage.

We optimize your call performance and customer coverage by accessing our robust tracking & market research to help you plan for call volume by day, week, month or long term.

You can leverage the real time and historical data through our online portal to gain insight on the results and performance of the services our call center handles…even if you work from home.

With over 98% of our customer interactions resolved within the first contact, we provide a quality, value-added customer experience that leads to reduced business costs for our clients.

CCS Call Center Services

All welcomed. Altogether pleased.

For almost 50 years, we have been proud to offer an assortment of call center services for a wide variety of products and solutions, while specializing in industries including healthcare, real estate, legal, financial services and many more.

We work with companies of all sizes, from Fortune 500 giants to small businesses to understand their needs and provide the best possible value and outcomes. Whether to hire a call center is a tough decision. But finding the right one isn’t.

Learn more about what you can expect when hiring a call
center. Don’t take our word for it. Find out what our clients say about working with CCS.

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We offer a variety of solutions. Find out which plan is right for you.

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Make the right call

to find out how our custom call center services can help your business grow.