Low risk. High rewards.

Your sales are increasing. Your company is growing. And you’ve expanded your product and service offerings. So now it’s time to staff up your sales and customer support team to keep pace, right?

Not so fast.

Join the growing list of businesses, from start-ups to Fortune 500s, who have lowered costs, reduced risk and improved customer satisfaction by outsourcing their customer contact center.

CCS inbound and outbound call centers can deliver your messaging to your customers in your brand voice…without the scheduling nightmares, hiring headaches and maternity leave mayhem. Not to mention social distancing mandates required during the Covid-19 pandemic. Imagine spending the extra time and savings on your core business.

One-stop shop

CCS provides comprehensive 24/7/365 support for all of your omnichannel call center needs including inbound & outbound phone calls, live online chat and email management. Experience the CCS advantage:

  • 50-Year Track Record - When you’ve been in this business as long as we have, you learn a thing or two about human behavior, business needs and efficiency. We put our experience to work for you.

  • Partnership Philosophy - We consider ourselves to be your partner, so we don’t succeed unless you do. That’s why we get to know your business from the inside out and dedicate the resources to make that happen. We apply the information we learn from you to our training process. Our agents are not just reading from a script.

  • Industry-Best Analytics & Reporting - The CCS Reporting Portal, gives you the ability to manage call reports on call center performance, historically and in real time. As your business partner, we help you understand the analytics behind the data.

  • Customized Messaging & Methods - We work closely with our partners to create custom inbound and outbound scripts, that are an extension of your brand.

  • Scalability - No matter what your call volume we offer a customized plan that’s right for you. As your business grows-or temporarily contracts-we adjust to meet your needs. There’s no costly commitment to staff beyond the term of the contract you sign.

  • 100% North American Based Call Center - Our offices and bi-lingual call center staff are based in North America, so you can be confident we will communicate appropriately and effectively on your behalf. Not all English, no matter how well it is spoken, conveys the same level of empathy.

  • AI Efficiency - Nothing takes the place of one-on-one, human-to-human interaction, but AI technology helps our agents handle calls, chats and emails more efficiently.

  • Always open - Even if your customers are located on the other side of the globe, our agents will be there to answer their calls.

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US companies lose more than $62 billion annually due to poor customer service. (Newvoicemedia.com)

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Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience. (American Express 2017 Customer Service Barometer)

Numerous market research studies indicate that American businesses lose billions each year due to poor customer service. With more than 50 years of call center experience under our belts, you can trust the scalable, efficient, omnichannel CCS team to treat your customers as if they were our own.

Make the right call

888-832-5397

to find out how our custom call solutions can help your business grow.

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