Reliable Order-Taking Solutions
Don’t entrust order fulfillment to just any phone operator. When taking an order over the phone, you are talking to a customer at a vulnerable moment. Any salesperson will tell you that this moment is a crucial one – if you do anything to make the customer nervous, you could lose the sale.
Yet some call centers, when entrusted with the vital task of order processing, put inexperienced, unqualified operators on the telephone. Some potential customers call what they think is a friendly store but are instead patched through to unfriendly voices using accents they can’t comprehend.
Suddenly the customers are soured on the business, and spread the word about the strange treatment they received.
Our Professional American Operators Take and Fulfill Orders For You
Customer Contact Services may provide inexpensive, per-minute rates to our customers, but we never cut corners on our service. For each of our order-taking services, we guarantee that we use American operators — all with clear Midwestern accents — who devote their livelihoods to becoming the best order management professionals they can be.
All of our U.S.-based call handlers are versed in the various aspects of taking orders:
In addition, if your phones are often tied up with customers calling you with FAQs, our operators can act as your help desk to free up your time to focus on your business.
Need a Professional Order-Taking Service?
CCS can be anything from your full-time, 24-hour telephone order taking service and order fulfillment services to the recipient of your overflow inbound phone calls. Whatever your needs, we can craft a solution that will save your business money and improve your customer retention.