Outsourced Order Taking for eCommerce Transactions
People tend to think of e-commerce transactions as very impersonal, far removed from the experience of going to a store and speaking with a sales representative. The truth is quite different.
For many products, people still want to talk to a person even if they found the product on the Internet. And when calling in they need to hear a friendly human voice.
Customers have many reasons for wanting to speak to a receptionist when conducting e-commerce. Some do not entirely trust online sites to correctly process their orders and protect their personal information.
Others have questions for which they can’t find answers on the Web, or just prefer a little human interaction instead of a live chat function.
Experienced, Relatable Call Center Receptionists Are Crucial
Imagine if you were unsure about an online purchase and wanted to talk to a company representative before placing an order. You are in a vulnerable state, on the precipice between buying and looking elsewhere. How would you react if you called the retailer and were sent to an operator who either didn’t seem to care or couldn’t understand what you were saying?
At Customer Contact Services, we firmly believe that outsourcing e-commerce order fulfillment should never mean sacrificing quality or alienating customers. All of our operators are skilled call center professionals who live in the United States and speak with an easy-to-understand Midwestern accent.
They’re also experienced with all aspects of order fulfillment, along with a variety of other call center functions:
We also employ bilingual call handlers fluent in both Spanish and English.
Need 24/7 eCommerce Order Fulfillment?
We can be anything from your full-time, 24-hour eCommerce order taking service to managing and processing your after-hours telephone calls. Whatever your business needs, we can craft a solution that will save you money and improve your online customer retention.
To learn more about how Customer Contact Services email solutions can help you with eCommerce order fulfillment, call us today.