Telephone Order-Taking Services
Do Not Entrust Order Fulfillment To Just Anyone
When taking an order over the phone, you are talking to a customer at a vulnerable moment. Any salesperson will tell you that this moment is a crucial one – if you do anything to make the customer nervous, you could lose the sale.
Yet some call centers, when entrusted with the vital task of order processing, put inexperienced, unqualified operators on the telephone. Some potential customers call what they think is a friendly store but are instead patched through and answered by unfriendly voices using accents they can’t comprehend. Suddenly the customers are soured on the business, and spread the word about the strange treatment they received.
Our Professional American Operators Take and Fulfill Orders For You
Customer Contact Services may provide inexpensive, per-minute rates to our customers, but we never cut corners on service. For all our solutions, we guarantee that we will use American operators, all with clear Midwestern accents, who devote their livelihoods to becoming the best order management professionals they can be.
Need a Professional Order Taking Solution?
We can be anything from your full-time, 24-hour telephone order taking service and order fulfillment services to the recipient of your overflow inbound phone calls. Whatever your needs, we can craft a solution that will save you money and improve your customer retention.