inbound call center services

Centered on you

With more than 20 million incoming phone calls answered, our live inbound call centers are ready to support your customers by becoming an extension of your business and brand.

CCS Inbound Call Center Services are held to rigorous standards, from our robust security systems to ongoing training and quality assurance programs. With nearly 50 years of business experience, supporting thousands of clients, our inbound call center service is equipped to handle any level of call volume and combination of products and services.

Centered on service

We have the infrastructure, technical support, staffing and expertise in place to successfully handle customer service & support, message taking, order processing and scheduling across a wide variety of industries and services.

Our omni-channel support, integrates and coordinates your customers’ phone, email, text, social media and chat communications 24/7. With call center agents located throughout North America, covering all mainland time zones, we operate on your time.

CCS Call Center Services are scalable. We can dedicate 1 to more than 100 inbound call center agents to your account so each center handles and supports your business needs seamlessly in any situation.

If a patient needs help understanding the instructions for operating a medical device, it doesn’t matter if it’s noon on Monday or 11:59 on New Year’s Eve. Our Inbound Call Centers will be open, staffed by professionally trained agents when your customers need us.

 

Centered on solutions

Our flexible call center service model allows us to customize full 24/7/365 PCI/HIPAA compliant call center coverage built around these services:

 

  • Customer support
  • Appointment management
  • Direct response
  • Disaster response
  • Order taking
  • Bilingual agents and scripts with access to translations in up to150 languages
  • Ask us how we can help!

 

We’ve worked with companies of all sizes and budgets. We can craft a call center solution that manages your cost investment, creates an outstanding customer experience and delivers optimal metric performance.

Business needs we’ve supported with inbound calls, emails, chats, texts, and social media:

  • Top Health Insurance Companies
  • Federal, State and Local Governments
  • Direct and Indirect Sales
  • IT Services
  • Transportation Industry
  • Automotive Industry
  • Temp Agencies

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CCS is proud of its 98% First Call Resolution rate, which contributes to overall customer satisfaction, customer loyalty, positive word-of-mouth and repeat business. In a competitive market, it can also be a point of differentiation that helps you bring in new business as well.

Make the right call

to find out how our custom call solutions can help your business grow.