What Are You Looking for in an Outsourced Online Order-Taking Service?
Different companies have different needs when looking for outsourced order fulfillment solutions. Some need a call center that will take inbound calls during evenings and weekends, entering any orders into the business's own online system. Others do not already have such a system, and are wondering if a live 24/7 order-taking service will help their bottom line.
Crafting Internet Order Solutions to Fit Your Needs
Customer Contact Services is known for its flexibility in creating online solutions for our business clients. We can craft customized solutions for everything from e-commerce order-taking for companies with national customer bases that cannot staff receptionists after hours to small local businesses who understand the cost-effectiveness of outsourcing virtual receptionists.
When taking orders for your business, we can use any online system that you use. We will also compile the necessary information in our own Internet-based order system and then provide you with frequent, detailed reports.
We are here to serve your business in whatever way best suits you.
Our Experienced, U.S-Based Operators Make It Possible
Of course, it is our experienced, dedicated professionals that make our diverse services possible. Our receptionists, all of whom are Americans with easy-to-understand Midwestern accents, have mastered a wide range of tasks in addition to order fulfillment for our clients:
- Dispatch call answering
- Message taking
- Live chat services
- Help desk tasks
- Event registration
- Email reply services
- Business process outsourcing
CCS employs only highly trained, professional call handlers who are dedicated to acting as an extension of your own business.
Need a Professional Online Order Fulfillment Solution?
We can be anything from your full-time, 24-hour web order fulfillment service to the call center for your after-hours telephone calls. Whatever your business needs, we can craft a customized solution that will save you money and improve your online customer retention.