What our customers have to say

Quote

Our business runs 24/7 including all major holidays servicing a large customer base and multilingual workforce. CCS has been a valued partner since 2004 as our on-call 'office staff' handling the overnight call volume for our recruiters and client service reps. Thanks CCS for allowing us to get some sleep!”

JEFF DUBOFSKY
PRESIDENT, STAFF UP AMERICA

Quote

Your CCS Team has helped my business stay competitive and gives me peace of mind knowing my customers can place calls at any time of day or hour for their product needs.”

R.L.
ELECTRICAL BODY, INC.

Quote

Our company switched to CCS about 6 months ago, and we have nothing but raving reviews. Coming from a challenging partnership with another vendor, CCS solved all of the challenges we had faced and has helped us reach our goals in as little as a few months. The team is extremely kind and easy to work with, flexible with our process, and the caller experience is superb. Customer service is top- notch from admin to agent and they are incredibly responsive. Highly recommend!”

NATALIE CADARETTE
REAL ESTATE INVESTMENT COMPANY

Quote

When our company was looking for a call center, I came across CCS and was impressed with the service and how quickly they were willing to help us. We needed their team to take on our calls and with the training we provided they were willing to take this challenge on. If and when we have questions about SLA's or time management of the calls, they are very quick to help with a solution to keep your SLA's in check. Overall, pleased with the service.”

TAMMY GOLDBERG
ELECTRONIC DEVICE COMPANY

Quote

I switched to Customer Contact Services about six months ago after continuous problems with my previous answering service. I have found them to be very knowledgeable and courteous to my patients, staff, and physicians. They always pay close attention to our instructions and last minute changes.”

BRENDA J. BOSHELL
OFFICE MANAGER, MOBILE ADULT CARE, LLC

Quote

We really enjoyed everything your service offered and everyone we worked with was a pleasure. You all are great!”

GREG K.
KRIEGE & BRAUN INC LLC

Quote

We greatly appreciate the work you and your team have done on our behalf – thank you!”

BRIAN E.
MAJOR HEALTHCARE ENROLLMENT PROVIDER

Quote

I was nervous and concerned about relinquishing some of the aspects of 'customer contact' to an outside party. Now I’m wondering why I didn’t do it sooner! Thank you CCS!”

TODD ZAUGG
PRINCIPAL AND FOUNDER, MATRIX ACHIEVEMENT GROUP, LLC

Quote

We have been thrilled with Customer Contact Services phone answering service. They were able to bring us up quickly and efficiently. They were able to accommodate all of our special needs without a hitch. Their operators are very professional. All that on top of very competitive pricing. Contrary to our prior vendor we have not had a single customer complaint about long wait times or dropped calls.”

ANDREW SCHMIDT
FLOOR COVERINGS INTERNATIONAL

Quote

Your service was amazing, and I have recommended you to everyone who asks!”

MONICA H.
LOCAL LAW PRACTICE

Quote

Before using the services provided by CCS, we struggled to keep up with overflow calls when our staff was busy or when the calls came in after-hours. We were also concerned about having potential new clients experience an automated system. Now that CCS is answering our phone calls live, we are able to quickly sort through and prioritize our messages to make sure we are staying on top of critical cases and potential new clients.”

MIC PUKLICH
NEATON & PUKLICH, PLLP

Quote

For several years, Children’s Aid Society has relied on Customer Contact Services to provide after hour answering services to our Family Outcome Centered Unification Services (FOCUS) clients. We are very pleased with the answering service and know that our client’s needs are being met 24/7. We highly recommend these services to anyone looking for a reliable and courteous answering service.”

KARLA LAWRENCE, LPC
BIRMINGHAM, AL

Quote

I have used CCS for several years and it was always nice to know that my phone was answered quickly and the operator was pleasant. They made it a priority to get in touch with me if they ever suspected a disgruntled customer which really helped me with my customer service level.”

KELLER WILLIAMS REALTY
GULF COAST EXPERTS

Quote

You ROCK... I appreciate knowing that you consistently handle things quickly and correctly! You’re the best in the biz... So happy this was set up so quickly, thank you so much for your help!"

MARISSA B.
MAJOR TAX COMPLIANCE AND REGULATORY GLOBAL ORGANIZATION

Quote

First, I’d like to say your team is now doing a phenomenal job! They are picking up on the first ring and taking calls like champions! When your call center answers the phone, they do a beautiful job and we are very happy. They are always professional and courteous and pleasant. We couldn’t be happier with that!”

KENT L.
MID-SIZED ROOFING COMPANY

Make the right call

to find out how our custom call solutions can help your business grow.