See what our customers have to say:
Our business runs 24/7 including all major holidays servicing a large customer base and multilingual workforce. CCS has been a valued partner since 2004 as our on-call "office staff" handling the overnight call volume for our recruiters and client service reps. Thanks CCS for allowing us to get some sleep!
JEFF DUBOFSKY - PRESIDENT
STAFF UP AMERICA
I switched to Customer Contact Services about six months ago after continuous problems with my previous answering service. I have found them to be very knowledgeable and courteous to my patients, staff, and physicians. They always pay close attention to our instructions and last minute changes.
BRENDA J. BOSHELL
OFFICE MANAGER, MOBILE ADULT CARE, LLC
We really enjoyed everything your service offered and everyone we worked with was a pleasure. You all are great!
Kriege & Braun Inc LLC
First, I'd like to say your team is now doing a phenomenal job!! They are picking up on the first ring and taking calls like champions!!
When your call center answers the phone, they do a beautiful job and we are very happy. They are always professional and courteous and pleasant. We couldn't be happier with that!!
Mid-Sized Roofing Company
We greatly appreciate the work you and your team have done on our behalf – thank you!
Major Healthcare Enrollment Provider
For several years, Children's Aid Society has relied on Customer Contact Services to provide after hour answering services to our Family Outcome Centered Unification Services (FOCUS) clients. We are very pleased with the answering service and know that our client's needs are being met 24/7. We highly recommend these services to anyone looking for a reliable and courteous answering service.
KARLA LAWRENCE, LPC
I was nervous and concerned about relinquishing some of the aspects of “customer contact” to an outside party. Now I’m wondering why I didn’t do it sooner! Thank you CCS!
PRINCIPAL AND FOUNDER, MATRIX ACHIEVEMENT GROUP, LLC
I have used CCS for several years and it was always nice to know that my phone was answered quickly and the operator was pleasant. They made it a priority to get in touch with me if they ever suspected a disgruntled customer which really helped me with my customer service level.
KELLER WILLIAMS REALTY
GULF COAST EXPERTS
We have been thrilled with Customer Contact Services phone answering service. They were able to bring us up quickly and efficiently. They were able to accommodate all of our special needs without a hitch. Their operators are very professional. All that on top of very competitive pricing. Contrary to our prior vendor we have not had a single customer complaint about long wait times or dropped calls.
FLOOR COVERINGS INTERNATIONAL
Before using the services provided by CCS, we struggled to keep up with overflow calls when our staff was busy or when the calls came in after-hours. We were also concerned about having potential new clients experience an automated system. Now that CCS is answering our phone calls live, we are able to quickly sort through and prioritize our messages to make sure we are staying on top of critical cases and potential new clients.
MIC PUKLICH, NEATON & PUKLICH, PLLP
Your service was amazing, and I have recommended you to everyone who asks!
LOCAL LAW PRACTICE
You ROCK. Seriously, these requests always come up quickly and put a lot of pressure on me, so I appreciate knowing that you consistently handle things quickly and correctly!
You’re the best in the biz. Thanks, Nina, for taking care of that so quickly.
Amazing! So happy this was set up so quickly, thank you so much for your help!
MAJOR TAX COMPLIANCE AND REGULATORY GLOBAL ORGANIZATION