Headset

Virtual call centers. Unreal solutions.

No matter what type of business you’re in or what you produce, your customers need a fast, easy way to reach you with just a phone or internet connection. And you want the ability to connect with them just as easily. Inbound and outbound customer calls are opportunities to earn customer loyalty, secure repeat business and build your brand…or lose it to one of your competitors.

When those points of contact are handled with respect and professionalism, consumers can walk away feeling good about their customer service experience…even if the result is not the one they had hoped for.

0%

Want Live
People

Expand your customer base by extending your reach

Nearly 90% of consumers prefer speaking to a live customer
service representative.

- Clutch Market Research

Today’s customers expect their inbound calls to be answered live, 24/7/365. Voicemail and Bots just add to the frustration that customers may already be feeling.

There’s a better way

Our Virtual Call Centers are custom designed to fit the needs of your and your customer.

An Inbound Call Center is staffed by well-trained professional agents who can answer your after-hours & weekends calls, your overflow calls or every incoming call. They can process orders and set up appointments. And they can resolve disputes and discrepancies.

At an Outbound Call Center agents can conduct surveys and place customer service outreach calls to existing customers to gain valuable information about their needs and wants.

Free yourself

Virtual Call Centers save you the cost of salaries and benefits while freeing up work stations. And you’ll never have to worry about turnover or schedule around employee vacations, sick days and maternity leave.

As your call volume change, your plan changes along with it, making your budget go further. Plus, you can unsubscribe at any time. All of our call centers are located in the US, so our virtual receptionists speak your language…whether that’s English or Spanish.

Online in no time

  • 1

    Tell us about your business and customers. We work with you to determine your customers’ needs and your goals.

  • 2

    We build custom inbound or outbound plans and train our agents for the most common situations they are likely to encounter. You can change your greeting and custom script anytime. You’ll always have the final
    say.

  • 3

    When your customers call, our friendly agents are there to help 24/7/365. We’ll forward customer messages and sales leads to you by text or email based on your instructions.

    You can even choose to listen to calls in near real time to evaluate customer responses and agent performance. All of our services are backed by outstanding technical support, built and refined over 50 years in the business. Never miss a call again. Cost-effective Virtual Call Center solutions may be the first step toward call center independence.

Make the right call

888-832-5397

to find out how our custom call solutions can help your business grow.

Contact Us