The North American Based Call Center Achieves Three-Year Revenue Growth of 144 Percent

Inc. revealed today that Customer Contact Services (“CCS”) ranks No. 3,467 on the 2023 Inc. 5000, its annual list of the fastest-growing private companies in America. The prestigious ranking provides a data-driven look at the most successful companies within the economy’s most dynamic segment—its independent, entrepreneurial businesses. Facebook, Chobani, Under Armour, Microsoft, Patagonia, and many other household name brands gained their first national exposure as honorees on the Inc. 5000.

“Being recognized as one of the fastest growing private companies in America for the sixth time is a tremendous achievement,” said CCS President Aundrea Mitchell. “Our success is wholly dependent on our outstanding team members and their ongoing commitment to enabling our diverse client base to do what they do best by enhancing lives one connection at a time.”

The Inc. 5000 class of 2023 represents companies that have driven rapid revenue growth while navigating inflationary pressure, the rising costs of capital, and seemingly intractable hiring challenges. Among this year’s top 500 companies, the average median three-year revenue growth rate ticked up to an astonishing 2,238 percent. In all, this year’s Inc. 5000 companies have added 1,187,266 jobs to the economy over the past three years.

For complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, location, and other criteria, go to www.inc.com/inc5000. The top 500 companies are featured in the September issue of Inc. magazine, available on newsstands beginning Tuesday, August 23.

“Running a business has only gotten harder since the end of the pandemic,” says Inc. editor-in-chief Scott Omelianuk. “To make the Inc. 5000—with the fast growth that requires—is truly an accomplishment. Inc. is thrilled to honor the companies that are building our future.”

“Our success is an indication of the tremendous growth our clients have experienced over the past three years,” added Mitchell. “We aim to be the contact service provider of choice for businesses looking to create exceptional connections with their customers. This honor suggests we are well on our way to achieving that goal.”

CCS ranked #35 in the telecommunications industry and #53 in the state of Minnesota for 2023.

A 24/7/365 call center provider, CCS is PCI, HIPAA, SOC1, and SOC 2 compliant. CCS is a provider of technology-enabled outsourced virtual receptionist and inbound-communication solutions, handling critical, responsive front-office tasks to ensure a superior customer experience.

 

About Customer Contact Services

Founded in 1972 as a small answering services company, Customer Contact Services (CCS)  has grown into a full-service call center serving the business community with live answering services, virtual receptionists, and customer service call handling solutions 24 hours a day, 7 days a week, and 365 days a year. CCS has been recognized six times on the Inc. 5000 list of America’s fastest growing companies since 2012. To learn more, visit www.yourccsteam.com.

More about Inc. and the Inc. 5000

Methodology

Companies on the 2023 Inc. 5000 are ranked according to percentage revenue growth from 2019 to 2022. To qualify, companies must have been founded and generating revenue by March 31, 2019. They must be U.S.-based, privately held, for-profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2022. (Since then, some on the list may have gone public or been acquired.) The minimum revenue required for 2019 is $100,000; the minimum for 2022 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Growth rates used to determine company rankings were calculated to four decimal places.

About Inc.

Inc. Business Media is the leading multimedia brand for entrepreneurs. Through its journalism, Inc. aims to inform, educate, and elevate the profile of our community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating our future. Inc.’s award-winning work reaches more than 50 million people across a variety of channels, including events, print, digital, video, podcasts, newsletters, and social media. Its proprietary Inc. 5000 list, produced every year since 1982, analyzes company data to rank the fastest-growing privately held businesses in the United States. The recognition that comes with inclusion on this and other prestigious Inc. lists, such as Female Founders and Power Partners, gives the founders of top businesses the opportunity to engage with an exclusive community of their peers, and credibility that helps them drive sales and recruit talent. For more information, visit www.inc.com.

For more information on the Inc. 5000 Conference & Gala, slated for October 31 – November 2 in San Antonio, visit https://conference.inc.com/.